Multi-Subsidiary Customer Feature Limitations

Following are limitations in the Multi-Subsidiary Customer feature:

• Incompatible feature: EU One Stop Shop (OSS)

  Important:

  Incompatible features cannot be enabled when the Multi-Subsidiary Customer feature is enabled. The Multi-Subsidiary Customer feature cannot be enabled when incompatible features are enabled.

• Unsupported capabilities:

  • Bank Account (supports data related to the primary subsidiary only)

  • Credit Limit per Subsidiary

  • Customer Center (supports data related to the primary subsidiary only)

  • My Account connected to SuiteCommerce

• Limitation on the communication subtab on the customer record: Messages, Activities, Files, and User Notes added to the customer record are available only for the primary subsidiary.

• Tax Limitations:

  • All tax information from the customer record defaults only to the primary subsidiary, and is ignored when a secondary subsidiary is selected.

  • On the Financial subtab on the customer record, the Tax Rounding fields apply to all of the subsidiaries to which the customer is assigned.

  • On the Financial subtab on the customer record, the value in the Tax Item field is the default for the primary subsidiary only. For a customer with a default tax item, the tax engine attempts to return that tax item and does not perform an additional tax lookup. However, when you select a secondary subsidiary, the tax engine ignores the default tax item and performs a tax lookup.

  • The PST Exempt and Taxable fields on the customer record are inverse to each other. Even though both fields are never visible on the record at the same time, when one field is True, the other field is False.

    Note:

    The PST Exempt (Taxable) field is visible on the customer record only when the customer falls under a Canadian nexus.

• Unsupported Transactions:

  • Issue Tegata

  • Pay Tegata

• Technical Limitations:

  To ensure that dynamic mode scripts and workflows perform as expected, the selected entity or customer (depending on the transaction) determines the default subsidiary.

General Notices