Rejected Fulfillment Requests

When a fulfillment request has the Rejected status, it indicates that the fulfillment request has been discarded. Rejected items in the fulfillment request will not be fulfilled. You reject fulfillment requests in different ways, depending on the type of order:

• For shipping orders, you reject all lines.

  Note:

  The Rejected status is set only when all lines in the fulfillment request are rejected. If some lines are already picked (and will be shipped to the customer) and you reject all unpicked lines, the status of the fulfillment request is not set to Rejected.

• For store pickup orders, you add a fulfillment exception.

  Note:

  The Rejected status is set when the Instruction column of all lines in the request is set to Do Not Fulfill. See Resolving Fulfillment Exceptions for information about how to set fulfillment instructions.

To ensure the fulfillment request workflow remains valid, and information on the fulfillment request is consistent, most fields on a rejected fulfillment request record are read only. Fields and information that is read only includes the following:

• The Quantity and Rejected columns under the Items subtab are read only.

• Line items cannot be removed.

• Fulfillment exceptions already entered on the Fulfillment Exceptions tab cannot be removed.

You can continue to edit the following fields on a rejected fulfillment request record:

• Custom fields you added to the fulfillment request record.

• The Date, Memo, and Assignee fields on the record header.

• Notes entered at the line level under the Items subtab.

General Notices