Rejected Fulfillment Requests

A fulfillment request with the Rejected status means it's been discarded. Rejected items in the fulfillment request won't be fulfilled. Reject fulfillment requests differently based on order type.

• For shipping orders, reject all lines.

  Note:

  The Rejected status is set only when all lines in the fulfillment request are rejected. If some lines are already picked (and will be shipped to the customer) and you reject all unpicked lines, the status of the fulfillment request isn't set to Rejected.

• For store pickup orders, add a fulfillment exception.

  Note:

  The Rejected status is set when the Instruction column of all lines in the request is set to Do Not Fulfill. See Resolving Fulfillment Exceptions for information about how to set fulfillment instructions.

To ensure the fulfillment request workflow remains valid, and information about the fulfillment request is consistent, most fields on a rejected fulfillment request record are read-only. The following fields and information are read-only:

• The Quantity and Rejected columns under the Items subtab are read only.

• Line items cannot be removed.

• Fulfillment exceptions already entered on the Fulfillment Exceptions tab cannot be removed.

You can continue to edit the following fields on a rejected fulfillment request record:

• Custom fields you added to the fulfillment request record.

• The Date, Memo, and Assignee fields on the record header.

• Notes entered at the line level under the Items subtab.

General Notices