Troubleshooting Customizations
This section provides troubleshooting guidelines and procedures for mobile app customizations. It covers the issues that you may encounter when mobile page elements or processes are set up incorrectly or if components and requirements are missing.
Issue
Images captured through the app do not appear on the Mobile App Attachments subtab of the target transaction.
Action Required: Check for errors by going to Setup > Custom > Attach Mobile App File. On the Attach Mobile App File page, click More, and then select View App Attachments. On the Mobile – App Attachment List page, see if any of the following entries appear in the Attachment Failure Reason column.
-
If there is no entry, you can return to the Attach Mobile App File page to run the script for attaching uploaded files. See Capturing and Attaching Files Through the App.
-
Invalid or Empty Source/Transaction ID – This message appears if the reference transaction is not set correctly. The Reference Transaction ID column may not show any value.
To check your settings, access the associated Capture Image icon or Upload File icon record. In the Reference Transaction State Path field, update any spelling or capitalization errors. For detailed instructions, see Setting Up Image Capture or File Upload.