DNS Status

Message

Message Type

Cause

Action

Your DNS record is configured correctly.

Informational

No action required.

Your DNS record is configured incorrectly.

Error

Your DNS entry for this domain does not point to the CNAME required by NetSuite.

Ensure that you are using the correct CNAME for the domain in the DNS record. See Point Your Domain Name at Your Domain (DNS Settings) for more information.

Your DNS record is configured with a CNAME on a second-level domain. This can result in errors such as email server failures. Please check your DNS configuration with your DNS provider.

Error

This error is shown when a second-level domain is used.

You should not use second-level domains in NetSuite because they typically do not permit use of a CNAME DNS entry.

Contact your domain provider to check your DNS configuration.

Unable to verify DNS status because this is a root domain. Root domains in NetSuite must use CNAME flattening.

Error

This error is shown when a root domain is used.

You should not use root domains in NetSuite because they typically do not permit use of a CNAME DNS entry.

You must use a CNAME flattening service for this domain, as described in Website Domains and Email Hosting.

If you already use a CNAME flattening service for this domain, you can ignore this message.

Related Topics

General Notices