Viewing and Troubleshooting Job Execution Logs in Close Management and Consolidation Sync

To view the logs of an executed job or troubleshoot:

1. In NetSuite, go to NetSuite EPM > Close Management and Consolidation > Manage Jobs.

2. To access the execution logs of a job, click Logs next to the job. This opens the Close Management and Consolidation: Job Execution Log page where you can view the following:

   • Details and the status of the executed job and plug-in script.

   • A basic description of the job failure or plug-in error.

3. Click the View link to open a NetSuite page with the log file contents.

   Note:

   The View link is available only for jobs that you have run.

   Depending on the selected job, the following options are available on this page:

   • If a log file is available, clicking the Download EPM Log button saves the log file to your computer.

     Note:

     This button is available only for Data Integration jobs.

   • If an Import Data/Metadata job was completed with Error, the Download Generated File button is displayed. Clicking the button saves the latest error log to your computer.

     Note:

     This button is displayed only if you cleared the Upload Only box when setting up the job parameters. See Import Data/Metadata in Close Management and Consolidation Sync.

   • For Data Integration jobs that generate log files in Financial Consolidation and Close, the EPM Job Execution Log subtab is displayed.

     Note:

     This subtab is available only for Data Integration jobs.

     On this subtab, you can choose between the Summary or Full view of the log file content.

   • To view details about the progress of the job execution, click the Job Execution Log subtab.

4. Click Back to return to the Close Management and Consolidation: Job Execution Log page.

5. To troubleshoot plug-in execution of a Data Integration job, do the following:

   1. In the upper-right corner of the page, click the Plugin Execution Logs link to the NSFC | MR Resume Job Execution script deployment record.

   2. To view all script logs, click the Execution Log subtab.

   3. To view debug-level logs for troubleshooting, click the Deployments subtab, and complete these steps for all the listed script deployment records:

      1. Click the link to a script deployment record.

      2. On the script deployment record, click the Edit button.

      3. Set the Log Level field to Debug.

      4. Click Save.

      5. To return to the list of script deployment records, click the NSFC | MR Resume Job Execution link at the top of the page.

      6. Click the Deployments subtab, and repeat these steps for all the other script deployment records in the list.

      Important:

      When you finish troubleshooting, make sure you change the log level to Audit. This ensures that your data is not exposed in the logs.

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