1. NetSuite Enterprise Performance Management
  2. Close Management and Consolidation Sync SuiteApp
  3. Close Management and Consolidation Sync Installation and Setup
  4. Managing Jobs in Close Management and Consolidation Sync
  5. Viewing and Troubleshooting Job Execution Logs

Viewing and Troubleshooting Job Execution Logs

To view the status of job execution, you need to access the job execution logs in NetSuite. In the logs, you can also find detailed information about an error in case of failure.

To view the log of an executed job or troubleshoot:

  1. In NetSuite, go to NetSuite EPM > Close Management and Consolidation > Manage Jobs.

  2. To access the execution log of a job, click Logs next to the job. This opens the Close Management and Consolidation: Job Execution Log page where you can see the following:

    • Details and the status of the executed job and plug-in script.

    • Basic description of the job failure or plug-in error.

  3. Clicking the View link takes you to a NetSuite page with the content of the log file.

    Note:

    The View link is not available for Ruleset and Import Enterprise Journal jobs.

    Then, you can do the following:

    1. Choose between the Full or Summary view of the log file content.

    2. Click the Download button to save the required log file to disk.

    3. If an Import Data/Metadata job was completed with Error, clicking the Download link saves the latest error log to disk.

    4. To return to the Close Management and Consolidation: Job Execution Log page, click Back.

  4. To troubleshoot plug-in execution of an Import Enterprise Journal job, do the following:

    1. In the upper-right corner of the page, click the Plugin Execution Logs link to the NSFC | MR Resume Job Execution script deployment record.

    2. To view all your script logs, click the Execution Log subtab.

    3. To view your debug level logs for troubleshooting, click the Deployments subtab, and do the following for all the listed script deployment records:

      1. Click the link to a script deployment record.

      2. On the script deployment record, click the Edit button.

      3. Set the Log Level field to Debug.

      4. Click Save.

      5. To return to the list of script deployment records, click the NSFC | MR Resume Job Execution link at the top of the page.

      6. Click the Deployments subtab, and repeat these steps for all the other script deployment records in the list.

      Important:

      When you finish troubleshooting, make sure you change the log level to Audit. This ensures that your data is not exposed in the logs.

Related Topics

General Notices