Transaction Email Capture Considerations

Take note of the following considerations when using Transaction Email Capture:

• The SuiteApp can't tell vendor bill file attachments apart from email signature images. If an email has signature images, the SuiteApp will process them with the vendor bill file attachments.

• If you create a new vendor record using Make Copy or Save As, data from the Transaction Email Capture subtab doesn't carry over to the new record.

• The SuiteApp can only process a vendor bill email with up to 20 attachments. If there are more, the system processes the first 20 and notifies the sender about any files it didn't process.

• If the email address is in both employee and vendor records, the SuiteApp prioritizes the employee as the email sender. The employee then gets the notifications.

• If several vendors use the same email address, you can assign it to one vendor record only. For more information, see Managing Vendor Email Addresses Using Transaction Email Capture.

• NetSuite sends missing vendor bill file attachment notifications only if the Send Emails for Missing File Attachments preference is enabled. For more information, see Setting Up Transaction Email Capture Preferences.

• Email client setup isn't supported. Contact your account administrator for assistance.

• The SuiteApp doesn't support email messages in Rich Text Format (RTF).

• When you load a vendor bill in Safari, you may see a gray area while the system checks if it needs a preview window. The gray area disappears when the check is done.

General Notices