Smart Count Error Messages

When using Smart Count, you may encounter error messages on the Item Count, Complete All Counts, or Smart Count Review pages.

These messages help you identify issues and guide you toward corrective actions.

The following tables helps you find the error, understand the scenario, and apply the suggested solution.

Error Message	Scenario	Page	Solution
The count cannot be completed due to negative inventory adjustment. Contact your administrator.	A negative inventory adjustment is created when: Available quantity is less than the on-hand quantity. Available and on-hand quantities are equal but less than the snapshot quantity at count end.	Item Count, Complete All Counts (mobile app, single item)	Contact your administrator.
The count cannot be completed because the required fields are empty on the inventory adjustment record. Contact your administrator.	Required fields (such as department or class) on the item record are left blank.	Item Count, Complete All Counts (mobile app, single item)	Contact your administrator.
The count cannot be completed because the accounting period is not set for the current financial year. Contact your administrator.	No accounting period is set for the current financial year.	Item Count, Complete All Counts (mobile app, single item)	Contact your administrator.
The count cannot be completed because the inventory adjustment account is not set. Contact your administrator.	No inventory adjustment account is set for directed or spot counts.	Item Count, Complete All Counts (mobile app, single item)	Contact your administrator.
The count cannot be completed because the subsidiary associated with the location is not shared with the item. Contact your administrator.	The item and location of child subsidiary are not associated.	Item Count, Complete All Counts (mobile app, single item)	Contact your administrator.
The count cannot be completed due to quantity variance.	Completion of count for lot or serial items is attempted while in paused state, with Ignore Serial Number Until Variance or Ignore Lot Number Until Variance preferences enabled.	Complete All Counts (mobile app, single item)	Count the items from the task list.
Item count was canceled. Recount the item.	An item is recounted after an on-hand quantity change.	Complete All Counts (mobile app, single item)	Recount the item.
Count completed for A* out of B* items. For errors related to count, see the Help Center topic Smart Count Error Messages.	Following issues are encountered during count completion: Creation of negative inventory adjustment Empty required fields on an item record. Missing accounting period or inventory adjustment account. Item and child subsidiary location are not associated. Quantity variance	Complete All Counts (mobile app, multiple items)	Review the Help Center topic for details.
Count completed for A* out of B* items. Count canceled for C* items due to change in on-hand quantity. For errors related to count, see the Help Center topic Smart Count Error Messages.	An item with on-hand quantity change is recounted.	Complete All Counts (mobile app, multiple items)	Review the Help Center topic for details.
The count cannot be approved due to negative inventory adjustment. Reject the count record or mark the item for a recount.	A negative inventory adjustment is created.	Smart Count Review (web, single item)	Review available and on-hand quantities. Reject or mark for recount.
Enter values in the required fields on the inventory adjustment record.	Required fields (such as department or class) are left blank on the item record.	Smart Count Review (web, single item)	Enter values in required fields on the item record.
Set the accounting period for the current financial year.	No accounting period is set for the current financial year.	Smart Count Review (web, single item)	Set the accounting period for the current year.
Set the inventory adjustment account for directed and spot counts: For directed counts, set an account in the Count Configuration or Accounting Preferences pages. For spot counts, set an account in the Smart Count Preferences or Accounting Preferences pages.	No inventory adjustment account is set for directed or spot counts.	Smart Count Review (web, single item)	Set an account in the appropriate configuration or preferences page.
The count cannot be approved because the subsidiary associated with the location is not shared with the item. To approve the count, go to the item record and check the Include Children box to share the item across subsidiaries.	The item and location of child subsidiary are not associated.	Smart Count Review (web, single item)	On the item record, check the Include Children box.
The count cannot be approved due to quantity variance. Reject the count record or mark the item for a recount.	Approval of an item count is attempted while in paused state.	Smart Count Review (web, single item)	Reject the count or mark for recount.
Count approved for A out of B items. For errors related to count, see the Help Center topic Smart Count Error Messages.	Multiple item counts are approved.	Smart Count Review (mobile app, multiple items)	Review errors and take appropriate action using this table.

Error Message

Scenario

Page

Solution

The count cannot be completed due to negative inventory adjustment. Contact your administrator.

A negative inventory adjustment is created when:

Available quantity is less than the on-hand quantity.
Available and on-hand quantities are equal but less than the snapshot quantity at count end.

Item Count, Complete All Counts (mobile app, single item)

Contact your administrator.

The count cannot be completed because the required fields are empty on the inventory adjustment record. Contact your administrator.

Required fields (such as department or class) on the item record are left blank.

Item Count, Complete All Counts (mobile app, single item)

Contact your administrator.

The count cannot be completed because the accounting period is not set for the current financial year. Contact your administrator.

No accounting period is set for the current financial year.

Item Count, Complete All Counts (mobile app, single item)

Contact your administrator.

The count cannot be completed because the inventory adjustment account is not set. Contact your administrator.

No inventory adjustment account is set for directed or spot counts.

Item Count, Complete All Counts (mobile app, single item)

Contact your administrator.

The count cannot be completed because the subsidiary associated with the location is not shared with the item. Contact your administrator.

The item and location of child subsidiary are not associated.

Item Count, Complete All Counts (mobile app, single item)

Contact your administrator.

The count cannot be completed due to quantity variance.

Completion of count for lot or serial items is attempted while in paused state, with Ignore Serial Number Until Variance or Ignore Lot Number Until Variance preferences enabled.

Complete All Counts (mobile app, single item)

Count the items from the task list.

Item count was canceled. Recount the item.

An item is recounted after an on-hand quantity change.

Complete All Counts (mobile app, single item)

Recount the item.

Count completed for A* out of B* items. For errors related to count, see the Help Center topic Smart Count Error Messages.

Following issues are encountered during count completion:

Creation of negative inventory adjustment
Empty required fields on an item record.
Missing accounting period or inventory adjustment account.
Item and child subsidiary location are not associated.
Quantity variance

Complete All Counts (mobile app, multiple items)

Review the Help Center topic for details.

Count completed for A* out of B* items. Count canceled for C* items due to change in on-hand quantity. For errors related to count, see the Help Center topic Smart Count Error Messages.

An item with on-hand quantity change is recounted.

Complete All Counts (mobile app, multiple items)

Review the Help Center topic for details.

The count cannot be approved due to negative inventory adjustment. Reject the count record or mark the item for a recount.

A negative inventory adjustment is created.