1. Accounting
  2. Banking
  3. Intelligent Payment Automation
  4. Switching and Migrating to Intelligent Payment Automation
  5. Transitioning from Payment Automation to Intelligent Payment Automation

Transitioning from Payment Automation to Intelligent Payment Automation

If your company is moving from Payment Automation integrated with HSBC to Intelligent Payment Automation (IPA), follow these steps:

  1. Install the Intelligent Payment Automation SuiteApp from the SuiteApp Marketplace.

  2. Migrate vendor bank account data from HSBC to IPA.

  3. Complete the setup of the IPA SuiteApp, create a test payment, and verify that payments process successfully.

  4. Offboard your HSBC online and card accounts.

  5. Back up and download your statements.

  6. (Optional) Uninstall the Payment Automation SuiteApp. Before uninstalling, back up your data.

These steps help protect your data, maintain business continuity, and meet compliance requirements during the transition.

Install Intelligent Payment Automation

Install the Intelligent Payment Automation SuiteApp from the SuiteApp Marketplace.

For more information, see Installing the Intelligent Payment Automation SuiteApp.

Migrate Vendor Bank Account Data

When you install the new SuiteApp, vendor primary bank details are automatically migrated from Payment Automation (HSBC) to IPA.

The migrated bank details move to each vendor's Financials > Payment Instruments subtab.

For more information, see Switching and Migrating to Intelligent Payment Automation.

Complete Setup and Test Payments

Complete the setup steps for IPA.

To verify your setup, create a test payment.

For more information, see:

Offboarding HSBC Accounts

If you need to close your HSBC Payment Automation account before its end of support on December 31, 2026, follow these steps:

  1. Send an account closure request email to hsbcplatforms.services.support@us.hsbc.com.

  2. Settle your HSBC balances:

    • Transfer remaining funds to your funding account. Leave only the amount needed for pending payments.

    • Pay any remaining balance on your virtual card.

    • Verify that all outstanding checks are cleared. The system does not process payments after the account is closed.

Download Your Statements

Download all required statements for your records.

For OneWorld accounts, get statements and invoices for each subsidiary.

  • In the Dashboard, click Bank accounts to find statement downloads for all available months.

  • Download invoices from the relevant invoice tab for each month.

  • Click Cards and download monthly statements in the Statements section.

Best Practices for Offboarding and Transition

This section contains best practices for transitioning to Intelligent Payment Automation:

  • Verify that Payment Instruments is enabled on your custom forms to support automatic migration. For more information, see Adding Default Bank Accounts for Vendors.

  • Keep backups of any data you or your auditors may need in the future, including vendor bank records, journals, bill payments, and payment audit trails.

  • Do not uninstall the SuiteApp until all closure steps are complete.

  • If you need assistance, NetSuite Support can guide you through the offboarding steps.

General Notices