Troubleshooting
The first step in troubleshooting is to ensure that you have installed the latest version of the Project Connector so that you have the most recent enhancements, fixes, and features. You should download new versions when they become available. Project Connector prompts you to download the latest version. Refer to Installing a New Version for more information.
If you are experiencing difficulties with Project Connector or would like to enable an optional feature for your SuiteProjects Pro account, create a support case. Our Customer Support staff and engineers will work with you to find a solution to your problem. See Creating a Support Case.
Before you create a support case, review Frequently Asked Questions.
Make sure you attach the Project Connector log file (compressed as a ZIP file) when creating a support case.
To view the log file from Microsoft Project, click SuiteProjects Pro in the Add-ins ribbon and select About SuiteProjects Pro Project Connector, then click View Log File.