Troubleshooting
The first step in troubleshooting is to ensure that you have installed the latest version of the SuiteProjects Pro OffLine so that you have the most recent enhancements, fixes, and features.
If you are experiencing difficulties with SuiteProjects Pro OffLine or would like to enable an optional feature for your SuiteProjects Pro account, create a support case. Our Customer Support staff and engineers will work with you to find a solution to your problem. See Creating a Support Case.
Before you create a support case, review Frequently Asked Questions.
Make sure you attach the SuiteProjects Pro OffLine log file (compressed as a ZIP file) when creating a support case.
To view the log in SuiteProjects Pro OffLine, go to Help > Display log.
Frequently Asked Questions
Review the following guidelines:
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Keep in mind that when you update, SuiteProjects Pro OffLine communicates with your SuiteProjects Pro account and exchanges information in both directions.
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If you create or modify timesheets or expenses in SuiteProjects Pro OffLine, when you update, the records are sent to SuiteProjects Pro and display in your SuiteProjects Pro account.
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If you create or modify timesheets or expenses in SuiteProjects Pro, when you update, the records are downloaded to SuiteProjects Pro OffLine if you have configured Advanced Update Settings to do so. See Data Transfer and Advanced Update Settings.
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If you add time to a timesheet in SuiteProjects Pro and save it, when you update, it appears in SuiteProjects Pro OffLine. When you add time to the same timesheet in SuiteProjects Pro OffLine and Update, that new time transfers to the same record in your SuiteProjects Pro account.
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If you add receipts to an expense report in SuiteProjects Pro and save the expense report, it appears in SuiteProjects Pro OffLine after you update. When you add more receipts to the same expense report in SuiteProjects Pro OffLine and Update, those receipts transfer to the same expense report in your SuiteProjects Pro account.
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Conflict resolution warning — Conflicts may arise when the same record was updated both in SuiteProjects Pro account and SuiteProjects Pro OffLine after the last synchronization. This may involve one or more records such as a timesheet, time entry, expense report, receipt, or charge. Your conflict resolution setting determines how SuiteProjects Pro OffLine handles the discrepancy. See Advanced Update Settings.