Troubleshooting Exchange Integration Manager
Support for Exchange Integration Manager (EIM) will end on January 13, 2026. After this date, you will not receive any updates, issue fixes, or customer support for EIM.
Effective October 1, 2026, you may not be able to use EIM to integrate SuiteProjects Pro with Exchange Online. The EIM installer and all access to SuiteProjects Pro from EIM may be removed in future.
If your organization uses the EIM desktop application to integrate SuiteProjects Pro with Exchange Online or Exchange Server, switch to an alternative solution before October 1, 2026. For more information, see End of Support for Exchange Integration Manager.
The first step in troubleshooting is to ensure that you have installed the latest version of the Exchange Integration Manager so that you have the most recent enhancements, fixes, and features. Refer to Installing, Updating and Uninstalling Exchange Integration Manager for more information and considerations for updating.
If you are experiencing difficulties with Exchange Integration Manager or would like to enable an optional feature for your SuiteProjects Pro account, create a support case. Our Customer Support staff and engineers will work with you to find a solution to your problem. See Creating a Support Case.
Before you create a support case, review the list of common errors and their solutions.
Make sure you attach the Exchange Integration Manager log file (compressed as a ZIP file) when creating a support case. For more information about accessing the log files, see Viewing Console Logs for the SuiteProjects Pro <> Exchange Integration.