Requesting Purge of Deleted Records or Audit Trail Data

To request the purge of specific audit trail data or specific records flagged as deleted:

1. Make sure any data or personally identifiable information has been removed from the affected fields on the records.

2. Go to SuiteAnswers and create a support case. See Creating a Support Case.

3. Specify your request fully and clearly. Provide all of the following information:

   • Business justification for the request — The request must proceed from regulatory obligations.

   • Name or dbid of any sandbox accounts from which the data also needs to be removed.

   • Required completion date — A minimum of twelve US business days is required.

   • Clear and detailed identification of the data to be removed — Include:

     • The internal IDs and table names of the records. Indicate whether internal IDs are different in your production and any sandbox accounts you may have, and provide the internal IDs for each account.

     • The specific names of fields needing audit trail data removed. Provide field names as they appear in the SuiteProjects Pro database, and not in the SuiteProjects Pro UI. Indicate whether the names and internal IDs of custom fields are different in your production and any sandbox accounts you may have, and provide the custom field names for each account. Reference custom fields using the custom_<id> convention where <id> is the internal ID for the custom field.

     Tip:

     Use the SuiteProjects Pro Data Dictionary and other technical documentation to identify the table names and standard field in the SuiteProjects Pro database.

Purge Request Guidelines

Review the following guidelines before requesting the purge of deleted record or audit trail data:

• Any request to purge or delete data must be made by an account administrator and proceed from regulatory requirements.

• Any such request must be made in writing to SuiteProjects Pro Support and must include all the required information listed in the instructions for Requesting Purge of Deleted Records or Audit Trail Data.

• Use the PI Removal feature to redact personally identifiable information (PII) from any contact, customer and employee records, including audit trail data. Redact PII from records before you delete them, where possible. For more information about the PI Removal feature, see Personally Identifiable Information (PII) Redaction and PI Removal.

• SuiteProjects Pro Engineering will only remove audit trail information if this information cannot be removed using the PI Removal feature.

• SuiteProjects Pro Engineering will only purge deleted records. Make sure you delete the records in all your company's production and sandbox accounts before submitting the purge request.

• All data from the specified fields in the specified records will be removed or redacted by SuiteProjects Pro Engineering within twelve business days of receiving the request. SuiteProjects Pro makes no assurances for timely removal of data by any required date fewer than twelve US business days notice.

• There will be no record of what specific data was removed other than the information you provide in the support case requesting the purge. You are entirely responsible for retaining any important information in another system or medium should you require it in the future for any reason.

• There is no restoration or rollback capability after the removal of deleted record and audit trail data. The information is deleted permanently and cannot be recovered.

• SuiteProjects Pro Engineering will propagate those changes to all environments not owned by the customer (such as support sandboxes) or otherwise assure their removal.