Email Settings

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Administration > Global settings > Display > Email settings

Forward undeliverable email to this email address

Each employee must have an email address entered on their account, however the email address may be invalid. Any email such as notification or approval requests sent to an invalid email address are forwarded to the email address identified in this field. The account administrator or a distribution list of account administrators should be designated here to handle invalid email addresses. If a value is not entered, then undeliverable email are ignored.

Set up email return path

By default, the Return-Path header (sometimes referred to as "envelope address") is set to www@openair.com by the SuiteProjects Pro email relay server for all email messages originating from SuiteProjects Pro. If you have a DMARC policy for your domain, this results in failing SPF alignment when SuiteProjects Pro sends an email message with a user email address in the From header.

You can set up SuiteProjects Pro to change the Return-Path to a custom value when appropriate, depending on the scenario. If a custom return path is specified for your account and the custom return path domain matches the email header in the From domain, SuiteProjects Pro sets the Return-Path header to this custom return path and tells the SuiteProjects Pro email relay not to modify the Return-Path header.

For more information, see Custom Email Return Path.

Do not set the From: address to the current employee's email address

Email generated by an employee's account such as a timesheet approval request, displays the employee's return email address by default unless you have selected this option. If you do not want the employee's return email address to show up in email generated by SuiteProjects Pro, the return email address reads: www@openair.com. A reason you may want to consider doing this is that some of the less configurable email servers reject email coming from the SuiteProjects Pro domain with your company's email address, incorrectly thinking it is spam email.

Some features in SuiteProjects Pro, such as scheduled reports and alerts, let users specify a custom sender email address for system-generated email. When the Do not set the From: address to the current employee's email address box is checked, the custom sender email is ignored and all email is sent from www@openair.com.

Text for time off requests submitted for approval email

The content of the time off request submitted email can be defined here using key field names that can be substituted with field values. The allowed fields are:

• SUBMITTERNAME

• TIMETYPENAME

• STARTDATE

• ENDDATE

• DAILYDETAIL

• TOTALHOURS

• URL

• SCHEDULEREQUESTNAME

• DESCRIPTION

• CATEGORYNAME

• CUSTOMERNAME

• PROJECTNAME

• PROJECTTASKNAME

Text for booking requests submitted for approval email

Similar to the time off request email, the content of booking request email can also be defined here. To enter the content, type in the desired text and add in the available fields as appropriate (typed in all caps bracketed by “%”). This enables SuiteProjects Pro to substitute the field value for each of these field names.