Before You Install the Recipe

You must perform certain configuration tasks on your Oracle Service Cloud and Oracle CX Sales and B2B Service instances in order to successfully connect to these external systems using Oracle Integration and get organization details from Oracle Service Cloud for corresponding organizations created in Oracle CX Sales and B2B Service.

For more information about the configuration tasks that you have to perform in Oracle Service Cloud, see Prerequisites for Creating a Connection in Using the Oracle Service Cloud (RightNow) Adapter with Oracle Integration 3.

For more information about the configuration tasks that you have to perform in Oracle CX Sales and B2B Service, see Prerequisites for Creating a Connection in Using the Oracle CX Sales and B2B Service Adapter with Oracle Integration 3.