About This Recipe
This recipe demonstrates how you can get details of an organization from Oracle Service Cloud.
To use the recipe, you must install the recipe and configure the connections and other resources within it. The recipe has two integration flows: Oracle Service Cloud Create Org For Sales Acct and Oracle SOAP ServiceCloud Get Organization.
- The Oracle Service Cloud Create Org For Sales Acct integration flow creates an organization in Oracle Service Cloud for a corresponding account created in Oracle Sales Cloud; and verifies the correlation.
- The Oracle SOAP ServiceCloud Get Organization integration flow is triggered when you provide the organization ID in a SOAP request. The details of the organization such as the address that includes street, city, postal code, and country is returned in the response.
System and Access Requirements
-
Oracle Integration, Version 21.2.1.0.0 (210129.2200.39462), or higher
-
Oracle Service Cloud (RightNow)
-
An account on Oracle Service Cloud with the Administrator role
-
Oracle CX Sales and B2B Service
-
An account on Oracle CX Sales and B2B Service with the Administrator role