Orders

Customers can use self service to view their orders, including shipment information, and to update limited order information, such as quantity requested, requested date, and description. The Self Service Sales Order Inquiry program (P4210SS) processing options control how customers can access and view order information.

You can set up recurring orders; templates that you use to enter information for orders that are always the same. You can specify that the system automatically generates an order on a regular schedule. Use the processing options in the Recurring Orders program (P4004Z) to define how recurring orders are used. Use the Sales Blanket Order Release program (P420111) to release sales orders against the blanket. Using customer self service, customers can review and possibly be prompted to approve their order information.

Customers can use the product catalog to view products by group and hierarchy to quickly search and select items to order. Use the Item Cross Reference Self Service program (P4104SS) to provide customers with their item numbers and descriptions.

Using the shopping cart functionality, customers can verify that they ordered the correct items and quantities before they confirm their orders.