JD Edwards EnterpriseOne Customer Self Service Business Processes

JD Edwards EnterpriseOne Customer Self Service enables you to provide customers access to timely and accurate information without waiting for a response from a customer service agent. When you enable customers with quick and cost-effective access to information, not only are you making it easier for customers to conduct business with you, but you are also increasing supply chain efficiency and improving customer loyalty.

Customer Self Service enables customers to search for and access:

• Orders

• Shipments

• Inventory

• Accounts receivable

• Forecast

• Cases

• Failure analysis and solutions

• Service information