Changing Name, Address, and Telephone Information

After you create the database of information about a customer, you maintain the database to ensure that the information is current. Company information such as name, address, and phone numbers can change. Also, information about employees and other individuals associated with the company can change. To support efforts to keep the address book information current, you can activate self service for the Address Book program (P01012).

When you activate self service for the Address Book, you enable the customers to review and change specific address book information about themselves such as name, address, phone number, effective date and who's who address book information.