Understanding Customer Information

Customers can access order and invoice information to review the status of the account. They can review and revise information about their company, their company's forecast, or their orders. They can also review invoices or compare the total accounts receivable and open orders to their current credit limit, which is assigned in the F03012 table, to determine if the credit limit has been exceeded.

A customer can also review additional information about the customer master information that is contained in the enterprise system. However, this information is for display only.

By reviewing and modifying address book information, the customer can resolve discrepancies within the enterprise system. Reviewing customer master information enables the customer to identify discrepancies and communicate them to the enterprise.