Personalizing Customer Information

You can enable customers to further personalize their company information through Customer Self Service. Depending upon their business practices, customers can further customize Customer Self Service by selecting different ship-to addresses or entering their purchase order numbers in the sales order header.

The customer's company might order items for multiple locations in one sales order. Customer Self Service sales order functionality enables them to select a different ship-to address for different order lines within each sales order they create.

The ship-to addresses for the customer can be organized into structures that correlate to their company, or the customers can select from all addresses related to their company within the Address Book program (P01012). You specify the method the customer uses to select ship-to address by enabling the Customer Self Service Ship To Structure Type processing option on the defaults tab in the Sales Order Entry program (P4210).

Customers can specify a purchase order number on their Customer Self Service sales order header. This enables them to better track their purchases and can help them fulfill their accounts payable processes.