Request Additional Information in Work Request Approval Workflow

This release introduces significant productivity and workflow improvements for Work Requests managed through the Department or AME approval processes.

A new action called, Additional Information is now available in the Work Request approval workflow. When selected by an approver, the status of the Work Request changes to Additional Information." This status unlocks the workflow for for editing. Users can update the request and resubmit it for approval. Once changes are saved, the approval workflow restarts from the beginning—regardless of the prior approval level—ensuring all updates are fully reviewed.

In the Work Request search list, requests with a status of Additional Information now feature updated actions, and their work request numbers are hyperlinked for quick navigation to request details.

If the workflow configuration such as AME, Department Approvals, or Auto-Approve is changed while a request is in Additional Information status, the system will automatically apply the new workflow and initiate the updated approval path based on the latest configuration.

If a request initially used AME for approvals but the workflow is later updated to Auto-Approval, the resubmitted request will bypass the approval step and move directly to "Awaiting Work Order".

Work Request Workflow Notification

Work Request Search List Screen with Additional Information Status and Update Action

Steps to Enable

You don't need to do anything to enable this feature.