Known Issues
These known issues have been identified in OS Management Hub.
- Policy Advisor
- Software Sources
-
- Third-party and private software sources don't support all actions
- Availability incorrect for some software sources
- 'Unsynced' status on stations using shared storage
- Can't use private or third-party repositories
- Custom software source is active but shows no packages
- Versioned custom software source fails to promote
- Latest-only option overrides filter specifying an older version for custom software sources
- Auto-resolve option might override exclude filter for custom software sources
- Instances
- Update Management
Resolved Issues
- Custom software source with large number of packages fails to create
- Instance name shows as UNKNOWN
- Versioned custom software source creation requires a package list
- Custom software source might contain duplicate packages
- Oracle Cloud Agent 1.40 not yet available for Windows
- Instance reports aren't sorted by instance name
- Only vendor software sources displayed on Package Details page
- Advisory count not accurate in reports
- Unable to remove offline instances
- Unable to register compute instances in Oracle Cloud Infrastructure
- Package dependencies not resolved in filters for custom and versioned custom software sources
- Updates to the OS Management Hub plugin fail after updating JDK and JRE package
- Oracle Linux 8 oVirt vendor software sources aren't selectable
Policy issue detected
- Details
-
A
You might have a policy issue
warning displays on the Overview page of OS Management Hub when the policy advisor can't find a specific set of policies and groups. If you've already set up policies, you might have named your groups and defined your policy statements differently than what the advisor expects (see What does the policy advisor create?). This causes the advisor to detect an error even when the policies are correctly configured.See Using the Policy Advisor for more information.
- Workaround
-
If OS Management Hub is functioning as expected, you can ignore the policy error notice.
Third-party and private software sources don't support all actions
- Details
-
OS Management Hub supports fundamental operations for third-party and private sources, including attaching and detaching sources, applying updates, and installing packages. However, some operations for third-party or private sources aren't supported, such a viewing packages in these repositories or listing available packages for an instance. See Supported Actions with Third-Party and Private Sources.
- Workaround
-
To install packages on an instance, you must provide the package name. Once installed, packages display on the installed packages list and any updates for the packages display on the available updates list.
We're working on a resolution.
OCI instance might fail to register
- Details
-
When creating an OCI instance within Compute using the Redwood preview of the Console, after enabling the OS Management Hub agent and selecting a profile, the instance might show 'Registration Failed' status in OS Management Hub.
- Workaround
-
Option 1: After creating the instance, set the profile within OS Management Hub service.
- Under List scope, select the compartment that contains the instance.
- Select the name of the instance.
- Select Set profile.
- Select the compartment and correct profile to use for registration.
-
Select Set.
It can take several minutes for the status of the instance to update.
Option 2: Turn off the Redwood preview in the Console before creating the instance.
We're working on a resolution.
Availability incorrect for some software sources
- Details
-
The availability for some software sources might display incorrectly. If OS Management Hub released a software source (such as Oracle Linux 7 Extended Lifecycle Support) after you added your entitlement, the service might not automatically grant access to those software sources.
- Workaround
-
Re-enter your Customer Support Identifier (CSI) to correct the availability of the software sources.
We're working on a resolution.
'Unsynced' status on stations using shared storage
- Details
-
When using shared storage in a high availability configuration, the software source mirror sync status on a management station might incorrectly show as 'Unsynced'. The sync status is with respect to the individual station's last sync job, not an immediate reflection of the actual content on the shared mirror storage. Therefore, the status might incorrectly show as 'Unsynced' if another station previously synced sources to the shared storage. In this case, even though a source shows as 'Unsynced' the content is actually synced and available to all instances using the station.
- Workaround
-
To update the sync status, you can manually trigger a sync, or wait until the next sync job completes.
We're working on a resolution.
Deleted management station remains in station list
- Details
- After deleting a management station, the station resource continues to remain in the list of stations with a mirror status of 'Unavailable'. If you attempt to delete the station again, you get the following error:
Management station is already deleted
. - Workaround
-
We're working on a resolution. Although in the station lists, the deleted stations can't be associated with registration profiles or used by instances. After 90 days, deleted stations are reclaimed and removed from the list.
Versioned custom software source fails to promote
- Details
-
A versioned custom software source might fail to promote if it was created with a series of packages filters that don't specify a version and the latest-only option was enabled. The service creates the source without issue and displays it as Active. However, when you promote the source to a lifecycle stage, the promotion fails.
- Workaround
-
Create the versioned custom software source with a package list that specify versions or use filters that specify versions.
We're working on a resolution.
Latest-only option overrides filter specifying an older version for custom software sources
- Details
-
When creating a custom software source, if you enable the latest-only option and specify filters to include multiple versions of a package, the older version might not be included in the custom software source. For example, if you specify an older version of
openscap
and specify thesecurity-tools
group (which includesopenscap
), only the latest version ofopenscap
is included in the custom software source. - Workaround
-
Create the custom software source with a package list, disable latest-only, or use filters that specify only a single version of a package.
We're working on a resolution.
Auto-resolve option might override exclude filter for custom software sources
- Details
-
When creating a custom software source with the auto-resolve option enabled, some exclude filters might be overridden. If you exclude a package that's a dependency of an included package, the exclude filter is sometimes ignored. For example, when including
zsh
and it's dependencies, but excludingacl
(which is a dependency ofzsh
), the software source ignores the exclude filter and includesacl
. - Workaround
-
Create the custom software source with a package list, disable auto-resolve, or use filters that specify only a single version of a package.
We're working on a resolution.
Custom software source is active but shows no packages
- Details
- A custom software source might display as Active, but show 'Packages available: -'. This occurs when a custom software source is created with a filter or a package list that specifies packages not contained within the included vendor software sources.
- Workaround
-
Verify you've included the required vendor software sources. If using the auto-resolve option, you must also include the vendor software source of the dependent package.
If you're unsure which vendor software source a package requires, you can search for the package and identify the software source.
We're working on a resolution.
Older platform images or Bring Your Own Images will not register
- Details
-
OS Management Hub requires Oracle Cloud Agent (OCA) version 1.40 or later. This version of the OCA agent is included with the April 2024 Oracle Linux and Microsoft Windows platform images. Instances created with older platform images or with Bring Your Own Images that don't have the required OCA version will not have the OS Management Hub agent plugin and can't register with the service.
- Workaround
-
After instance creation, allow the Oracle Cloud Agent updater to install the latest OCA that includes OS Management Hub support. Then register the instance using the Oracle Cloud Agent tab in the Console. The automatic update process can take up to an hour.
Can't patch Oracle Databases
- Details
-
OS Management Hub doesn't apply patches to databases. If you're using the OCI Database service, it provides its own solutions for applying patches to databases in bare metal and virtual machine database systems.
- Workaround
-
Follow the Database service procedures for applying patches to databases. See the Database Update documentation.
If you're not using the OCI Database service, follow the Oracle Database documentation.
Can't manage PaaS instances
-
OS Management Hub can't manage instances in
ManagedCompartmentForPaaS
compartments. This compartment is created on behalf of the user for use with Oracle Platform Services on Oracle Cloud Infrastructure. For more information about this compartment, see Information About Supported Platform Services.OS Management Hub can't manage updates for Database service instances. For more information, see Can't patch Oracle Databases.
Installed Windows update displays as an 'Available update'
- Details
- Some Windows updates that require a reboot will continue to display as an 'Available update' even after they've been installed.
- Workaround
- Restart the instance to fully apply the update. After the instance restarts, the update will display as an 'Installed update'.
Some Windows updates can't be automatically installed
- Details
-
Some Windows updates require manual installation. Often these updates require confirmation from the user before they can be installed, therefore OS Management Hub is unable to automatically install theses updates. For more information, see OS Management Hub Can't Install Some Updates.
- Workaround
- Sign in to the instance and install the update directly from the OS.
No option to edit a module for a group
- Details
- OS Management Hub doesn't provide an option to edit a module for a group using the Console at this time.
- Workaround
- We're working on a resolution. As a workaround, you can use the API or CLI to edit the module. Or, in the Console you can first remove the module and then add the module with the updated module stream configuration.
Resolved Issues
These known issues have been resolved in OS Management Hub.
- Can't use private or third-party repositories
- Can't register OCI instances upgraded using Leapp
- Custom software source with large number of packages fails to create
- Instance name shows as UNKNOWN
- Custom software source might contain duplicate packages
- Versioned custom software source creation requires a package list
- OCI Events are not emitted
- Some resources aren't manageable with Terraform
- Oracle Cloud Agent 1.40 not yet available for Windows
- Instance reports aren't sorted by instance name
- Only vendor software sources displayed on Package Details page
- Advisory count not accurate in reports
- Unable to remove offline instances
- Unable to register compute instances in Oracle Cloud Infrastructure
- Package dependencies not resolved in filters for custom and versioned custom software sources
- Updates to the OS Management Hub plugin fail after updating JDK and JRE package
- Oracle Linux 8 oVirt vendor software sources aren't selectable
Can't use private or third-party repositories
- Details
- You can't use your own private or third-party yum repositories or mirrors with OS Management Hub. The service, however, doesn't interact with nor interfere with content from these repositories.
- Resolved
-
2025-02-25
Third-party and private software sources are now supported. See Third-Party and Private Software Sources.
Can't register OCI instances upgraded using Leapp
- Details
-
An OCI instance that was upgraded using Leapp can fail to register with OS Management Hub when using the Console. When you enable the OS Management Hub agent plugin, the Console presents registration profiles matching the OS version of the image used when the instance was created, not the upgraded OS version running on the instance.
- Resolved
-
2025-02-25
You can now select the OS version and architecture of the instance when selecting a registration profile. See Registering an Existing OCI Instance.
Custom software source with large number of packages fails to create
- Details
-
Creating a custom software source that contains more than 90,000 packages isn't allowed.
- Resolved
- 2024-09-17
Custom software source might contain duplicate packages
- Details
- Custom software sources that use the
oci_included
vendor software source might contain duplicate packages. - Resolved
- 2024-08-06
Versioned custom software source creation requires a package list
- Details
-
A problem has been identified with creating a versioned custom software sources using filters. The resulting versioned custom software source can't be promoted through a lifecycle. The filtering options for versioned custom software sources are temporarily unavailable.
- Resolved
- 2024-08-06
Instance name shows as UNKNOWN
- Details
- OS Management Hub displays UNKNOWN for the instance name when the hostname of the instance starts with a number.
- Resolved
- 2024-07-19
OCI Events are not emitted
- Details
-
OS Management Hub events aren't emitted by the service
- Resolved
-
2024-05-28
Some resources aren't manageable with Terraform
- Details
-
OS Management Hub isn't fully compatible with Terraform. Some operations including attaching registration profiles to OCI instances and managing scheduled jobs aren't yet supported in Terraform.
- Resolved
-
2024-05-16
The Terraform provider for OS Management Hub has been updated.
Oracle Cloud Agent 1.40 not yet available for Windows
- Details
-
OS Management Hub requires a minimum of Oracle Cloud Agent version 1.40. This release isn't yet available for Microsoft Windows. You can't register Windows instances with the service until it's available.
- Resolved
-
2024-05-01
As of May 1, 2024, the Microsoft Windows version of the Oracle Cloud Agent is available.
To check the Oracle Cloud Agent version on an instance and to upgrade, see Updating the Oracle Cloud Agent.
Instance reports aren't sorted by instance name
- Details
- The security updates, bug updates, and instance activity reports aren't sorted by instance name.
- Resolved
- 2024-04-23
Only vendor software sources displayed on Package Details page
- Details
-
The package details page shows the software sources associated with a package. Currently, the page only shows vendor software sources. If the package is part of a custom or versioned custom software source, the page doesn't reflect that.
- Resolved
- 2024-04-23
Advisory count not accurate in reports
- Details
-
The advisory count is incorrect for the security updates report and bug updates report. The advisory count lists the number of packages with security updates available for the instance, not the count of advisories against the instance.
- Resolved
- 2024-04-23
Unable to remove offline instances
- Details
- OS Management Hub is unable to remove offline instances.
Offline instances include:
- Instances that are no longer in communication with the service.
- Unregistered instances that couldn't communicate with the service at the time that they were unregistered.
- Resolved
- 2024-04-23
Unable to register compute instances in Oracle Cloud Infrastructure
- Details
- OS Management Hub is unable to register compute instances in Oracle Cloud Infrastructure.
- Resolved
- 2024-04-23
Package dependencies not resolved in filters for custom and versioned custom software sources
- Details
- OS Management Hub doesn't automatically resolve package and module dependencies. You're responsible for determining which packages or modules are required.
- Workaround
- This issue was resolved.
- Resolved
- 2024-04-23
Updates to the OS Management Hub plugin fail after updating JDK and JRE package
- Details
-
If the JRE or JDK packages are updated and the
mgmt_agent
systemd service hasn't been restarted, the OS Management Hub plugin update will fail and the instance will lose communication with the service. Additionally, the instance might show asinactive
oroffline
. The instance will not check in with the service or run update jobs until themgmt_agent
service restarts. - Workaround
-
This issue is resolved.
- Resolved
- 2023-08-30
Oracle Linux 8 oVirt vendor software sources aren't selectable
- Details
-
The Oracle Linux 8 oVirt 4.4 and Oracle Linux 8 oVirt 4.4 Extras software sources aren't available when adding vendor software sources to OS Management Hub.
- Workaround
-
This issue is resolved.
- Resolved
- 2023-10-17