How to Send Actionable Emails for Human Tasks

Task actions can be performed through email if the task is set up to enable actionable email (the same actions can also be performed from Oracle BPM Worklist). An actionable email account is the account in which task action-related emails are received and processed.

To send actionable emails for human tasks:

In the Advanced tab of the Notification section of the Human Task Editor, select Make notification actionable to make email notifications actionable. This action enables you to perform task actions through email.

If a notification is actionable, the email contains links for each of the custom outcomes.
To send task attachments with the notification message, select Send task attachments with email notifications.

When an actionable email arrives, perform the following tasks.
Set properties such as incoming server, outgoing mail server, outgoing user name and password, and others from the Oracle User Messaging Service section of Oracle Enterprise Manager Fusion Middleware Control.
In the Workflow Notification Properties page of Oracle Enterprise Manager Fusion Middleware Control, set the notification mode to ALL or EMAIL.
Click the Approve link to invoke a new email window with approval data. Figure 34-3 provides details.

Figure 34-3 Actionable Notifications

Description of "Figure 34-3 Actionable Notifications"
Add comments in the comments section of the approval mail. For example:
```
This contract has been approved based on the attached information.
```
Add attachments as needed, as shown in Figure 34-4.

Figure 34-4 Attachment to an Actionable Email

Description of "Figure 34-4 Attachment to an Actionable Email"
Do not change anything in the subject or the body in this email. If you change the content with the NID substrings, the email is not processed.
Click Send.
In the Workflow Task Service Properties page of Oracle Enterprise Manager Fusion Middleware Control, set the actionable email account name.

For more information about the Oracle User Messaging Service section, Workflow Notification Properties page, and Workflow Task Service Properties page of Oracle Enterprise Manager Fusion Middleware Control, see Administering Oracle User Messaging Service and Administering Oracle SOA Suite and Oracle Business Process Management Suite.