To create a USER channel, perform the following tasks:

1. Click the Create icon, located in the toolbar under Available Channels.

   The Create Channel dialog box appears.

2. Enter a name for the channel in the Name field.

3. Select the delivery type from the Type drop-down list.

4. Enter the address appropriate to the delivery type you selected.

5. Select the Default check box if you want to set this channel as a default channel. You can have multiple default channels.

6. Click OK to create the channel. The new channel appears in the Available Channels section. The Available Channels page enables you to modify or delete the channel.

To modify a USER channel, select it from the list of Channels in the Available Channels section, and click the Modify icon.

The Modify Channel page appears. This page enables you to change the channel properties described in Creating a Channel.

To delete a USER channel, select the channel from the list of channels in the Available Channels section, and click the Delete icon.

Certain channels are based on information retrieved from your user profile in the identity store. These are called IDM channels. Users are not allowed to modify or delete such channels through this interface. The only operation that can be performed on such a channel is to make it the default channel. IDM channel addresses are managed through Identity Management System.

You can configure one or more channels as default channels. You can set a channel as default messaging channel either during channel creation or after channel creation directly from the list of channels.

To set a channel as default, select that channel from the list of channels, and click the default icon. A checkmark appears next to the selected channel, designating it as a default means of receiving messages. Repeat this procedure to add additional default channels, if required.

To remove the default setting of a channel already set as default, select that channel from the list of channels, and click the Remove icon.

A channel may not be supported when the service for the particular channel delivery type is not available, for instance, when the driver for the delivery type is disabled. An unsupported channel is indicated by a warning exclamation mark icon at the end of the channel name. When the service for the delivery type becomes available later, the warning mark will disappear and the channel can be used again.

To create a filter, perform the following tasks:

1. Click the Create icon, located in the toolbar under Messaging Filters. The Create Filter page appears.

2. Enter a name for the filter in the Name field.

3. If needed, enter a description of the filter in the Description field.

   The checkbox allows you to temporarily enable or disable a filter.

4. Select whether messages must meet all of the conditions or any of the conditions by selecting either the match all of the following conditions or match any of the following conditions options.

5. Create a filter condition in the If section as follows:

   1. Click the Create icon located in the toolbar. The Create Condition dialog box appears.

   2. Select the message's attribute from the Attribute drop-down list that lists the available Business terms. Refer to Managing Business Terms by using Oracle Enterprise Manager for a list of these attributes.

   3. Combine the selected attribute with one of the comparison operators from the Operator drop-down list.

   4. Enter an appropriate value in the Operand field. This is the value that the fact for the selected attribute is used to compare with, using the selected operator.

      For instance, if you select the Date attribute, select one of the comparison operators and then select the appropriate date from the date chooser. If you choose a range operation such as is between, then two operand fields will appear for entering lower and upper limit values.

   5. Click OK to add the condition to the table.

6. Repeat the above mentioned steps to add more filter conditions. To delete a filter condition, select the condition from the list of conditions in the table, and click the Delete icon.

7. When a message is addressed to a user, the If section of the user's filters are evaluated against the facts in the message. After a filter is selected in the If section, the Then section determines how the message will be handled. The Then section consists of an action type and a list of channels. Select one of the following actions:

   • do not send message -- Select this option to block all messages, that meet the filter conditions, from being sent.

   • send to first available channel (Failover in the order) -- Select this option to send messages matching the filter criteria to a preferred channel (set using the up arrow and down arrow) or to the next available channel.

   • send to all selected channels -- Select this option to send messages to every listed channel.

8. If you have selected the action type to send messages, then you must select channels from the drop-down list in the toolbar to add to the action channel list for this filter. After selecting a channel, click Add. To delete a channel, select the channel from the channel list in the action table and click Delete.

9. If required, use the up arrow and the down arrow to prioritize channels. If you select send to first available channel, then the top-most channel that is available will receive messages meeting the filter criteria.

10. Click OK to create the filter, or Cancel to discard the filter.

To modify a filter, select the filter from the list of messaging filters, and click Modify. The Modify Filter page appears. Except the filter name, this page enables you to add or change the filter properties described in Creating a Filter.

To delete a filter, select the filter from the list of messaging filters, and click Delete.

You can temporarily enable or disable a filter. A filter that is disabled will be skipped during the message processing. You can disable or enable a filter in either of the following ways:

• Select the filter from the list of messaging filters. If the selected filter is enabled, the disable filter icon appears in the toolbar. Click the disable filter icon to disable the filter.

  If the selected filter is disabled, the enable filter icon appears in the toolbar. Click the enable filter icon to enable the filter.

• You can also enable or disable a filter from the filter creation or modification dialog box.

You can prioritize the order of the filters in the list by selecting the filter and moving them up or down in the list, using the up or down arrow icons in the toolbar. During message processing, filters are evaluated in the order from top to bottom in the list until a filter matching the condition is found. If a matching filter is not found, the default channel is used for message delivery with the send to all selected channels action type.