Pre-General Availability: 2025-07-15

Step 3. Enter a ticket to obtain the password for the Product Verification Pack (PVP)

Note:

This task is mandatory. Due to security considerations, the PVP can be downloaded only if you have the current password. If you are responsible for validating, we think you'll find that the contents of the PVP are worth the extra step of getting the password. The password changes every 90 days, so you'll have to request a new password about four times per year.
  1. Open Support Cloud.

    Tip:

    Your Support Cloud account is the same as your My Oracle Support (MOS) account.
  2. Select Create Request.
  3. From the drop-down, select Support Request.
  4. Enter a ticket and ask for the password for the product's PVP. For help filling in the fields, see the following sample ticket:

    Figure 13-1 A sample ticket for requesting PVP access

    Screen shot of a sample ticket from Support Cloud
  5. Click Submit.
Next step: Step 4. Download the Product Verification Pack (PVP).

Parent topic: Download the PVP from MOS (on-prem customers)