Pre-General Availability: 2025-07-15

Step 2. Associate your MOS account with your organization's customer support identifier (CSI)

Note:

Even you have a MOS account, you must perform this task. Otherwise, you won't be able to download the Production Verification Pack (PVP) or see useful information until you associate your acount with your organization's customer support identifier (CSI). You only have to perform this task one time.
  1. Obtain your organization's CSI using one of the following methods:
    • Find the CSI in the Welcome letter, if you received it.

      If you were identified as the primary contact from your organization for the deployment of Oracle Clinical One Platform when the environment was first provisioned, you received the Welcome letter from Oracle.

    • Consult the documents you received during the onboarding process.
    • Reach out to your Sales contact.
  2. Sign in to My Oracle Support.
  3. In the upper right, click the drop-down arrow to the right of your name, and select My Account.
  4. Below Support Identifiers, click Request Access.
  5. Fill in the fields:
    • Note to Approver: Include an optional note about why you need to be associated with the organization's CSI.
    • Support Identifier: Enter the numerical CSI for your organization.
  6. Click Request Access.
  7. Review these important guidelines so you understand how your request is approved, next steps, and future responsibilities:
    • If you are the first person from your organization to request to be associated with the CSI:
      • You can expect to hear back from Oracle within a couple business days, letting you know that the association has been set up.
      • As the first user at your organization to be associated with the CSI, you automatically become the Customer User Administrator (CUA) for your organization.
        • As the CUA, you'll be responsible for approving all future requests for associations to your organization's CSI.
        • You'll typically receive requests only when another person at your organization needs to download the PVP. After someone requests access, you'll receive an email, and all you have to do is return to MOS to approve their access.
        • You also have the ability to identify other users as CUAs. We highly recommend setting up more than one CUA for your organization. That way, if the current CUA is on vacation or leaves the company, your organization will still be able to approve requests. If your last CUA leaves your organization, reach out to Oracle Support for help in manually updating the CUA.
    • If you aren't the first person from your organization to request to be associated with the CSI, the request for approval is emailed to the Customer User Administrators (CUAs) at your organization.

      One of them needs to sign in to My Oracle Support and approve your request and then you'll be able to see the PVP. They can also make you a CUA so that you'll have approval rights for future requests.

Next step: Step 3. Enter a ticket to obtain the password for the Product Verification Pack (PVP).

Parent topic: Download the PVP from MOS (on-prem customers)