Customize your study's notifications
Study managers and other sponsor users can customize notifications in their studies to provide valuable information to study users.
With this enhancement you can now tailor notifications. For example, you can include guidance about how other study users can contact your organization's helpdesk. Furthermore, you can streamline communication by including any relevant information, which helps reduce follow-up questions and provide a better experience.
Before you work with this feature
To customize notifications, you only need to be assigned the existing Edit Welcome Details in General Study Settings permission. No new permission is introduced for this enhancement.
Details for study managers and other sponsor users
- In a study's settings, you can find the new Notification tab. Here, you can customize the text body of all notifications in a study.
- On the Notifications tab, you can see two fields:
Email Theme and Text Body.
- Under Email Theme, you can configure whether to hide or display the Oracle logo in your study's notifications with the Hide Oracle Logo toggle.
- In the Text Body field, you can add your customized information. The text you include here is displayed across all notifications in your study.
- Depending on how each notification is formatted in the application, the customizable text you add may be displayed at the top of the notification or at the bottom.
- You are only allowed to include plain text. Links, images, or HTML code is not allowed.
- For the HTML notification that you typically receive over email, the footer text is now updated to state the following: This message may contain privileged or confidential information. If you are not the intended recipient, do not view, copy, or distribute this message. Please destroy this message.
Already working in a live study?
You can customize notifications in existing studies at your organization. Any changes you make only impact future notifications.
You can find additional information in the Notifications and Permissions Guide after the Release Assessment Environment (RAE) upgrade.
Parent topic: Notifications