Enhanced Chat & Help experience
The Chat & Help screen has been enhanced to provide a better and simplified user experience.
On the
Oracle Clinical One Platform home page, when you click
Chat & Help you now get
a simplified dialog with the following options to
help you get the assistance that you need:
| Option | Description |
|---|---|
| Urgent Issue? | Opens the Oracle Life Sciences Support Cloud portal where you can submit a Service Request (SR). |
| Chat with Customer Support | Opens a new chat window and adds you to the queue to engage with a support agent in real time. |
| Call Technical Support | Opens the Life Sciences Support page where you can find out the details about where to call depending on your location. |
| Check the Knowledge Base | Opens FAQs and other documentation from the Oracle Life Sciences Support Cloud Knowledge Base. |
When you click Chat with Customer Support and fill in the details, a chat window opens. The screen indicates your number in the queue and an estimated time of response. In the chat window, when connection is established, you can start your conversation with a support agent and get realtime assistance.
For more information on how to use this feature, see Chat in real time with Oracle Support.