1. User Guide
  2. OPERA Cloud
  3. Bookings
  4. Reservations
  5. Managing Reservations
  6. Managing Reservation Alerts

Managing Reservation Alerts

Prerequisites for Reservation Alerts

Alerts are messages for hotel staff that are displayed as a notification when the reservation is accessed at a specific time (status) in the reservation life cycle.

When the Popup Alerts control is enabled Alerts appear as a pop-up page, which the user must close to continue. When the control is not enabled Alerts are indicated in a notifications link.

Reservation alerts can also be setup to print to an (email addressable) printer, such a printer in In-room Dining or Concierge and generating a "chit" in the selected template format.

Adding Reservation Alert

  1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

  2. Enter search criteria, click Search.

  3. Select the reservation in the search result, click I Want to... then Alert or open the reservation and click Alert in Reservation Presentation.

  4. Click New and enter the following details:

    • Code: Select the Alert message.

    • Area: Select the area of the alert. The area determines when the alert will be displayed.

      • Reservation - Alert is triggered whenever the future reservation is accessed.

      • Inhouse - Alert is triggered whenever the inhouse reservation is accessed

      • Check- In - Alert is triggered at the time the reservation checks in (due in)

      • Check- Out - Alert is triggered at the time the reservation checks out (due out)

    • Description: The text of the alert. Based on the alert code selected , default text is populated and can be edited if required.

    • Display Alert: Select this check box to display alert as an on-screen notification when the alert is triggered. This check box is selected by default

    • Print Alert: Select this check box to print the alert notification using a selected alert template to the selected printer.

      • Printer -Select the printer from list. This printer must be configured as belonging to the alert printing group and be email addressable. See Configuring Printers for details.

      • Report - Select the alert template to be printed . If no alert report is selected, the alphabetically first alert template auto-populates to the field. See Stationery Report Groups for details.

  5. Click Save.

Editing Reservation Alert

  1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

  2. Enter search criteria, click Search.

  3. Select the reservation in the search result, click I Want to... then Alert or open the reservation and click Alert in Reservation Presentation.

  4. Click Vertical Ellipsis, Click Edit.

  5. Update the alert details.

  6. Click Save.

Deleting Reservation Alert

  1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

  2. Enter search criteria, click Search.

  3. Select the reservation in the search result, click I Want to... then Alert or open the reservation and click Alert in Reservation Presentation.

  4. Click Vertical Ellipsis, Click Delete.

  5. Click Delete to confirm.

Parent topic: Managing Reservations