1 Feature Summary

This chapter describes the feature enhancements in this release.

Noteworthy Enhancements

This guide outlines the information you need to know about new or improved functionality in the Oracle CrowdTwist Loyalty and Engagement update and describes any tasks you might need to perform for the update. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, tips or considerations that you should keep in mind, and the resources available to help you.

Column Definitions

  • Feature: Provides a description of the feature being delivered.

  • Module Impacted: Identifies the module associated with the feature, if any.

  • Scale: Identifies the size of the feature. Options are:

    • Small: These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.

    • Large: These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.

  • Delivered: Is the new feature available for use immediately after upgrade or must the feature be enabled or configured? If no, the feature is non-disruptive to end users and action is required (detailed steps below) to make the feature ready to use.

  • Customer Action Required: You must take action before these features can be used. These features are delivered disabled and you choose if and when to enable them.

Table 1-1 Table 1-1 Noteworthy Enhancements

Feature Scale Delivered Customer Action Required?
CrowdTwist Reporting Small Enabled No

CrowdTwist Reporting

New Receipt Scan Report
Clients using CrowdTwist's Receipt Scan functionality can access this new standard report in Reporting. Unique to this report, there are two date filters:
  • Scan Date: The date a member attempted to scan a receipt. This filter controls metrics related to scanning behavior including both awarded and rejected receipts.

  • Purchase Date: The date of purchase recorded from an awarded scanned receipt. This filter controls metrics related to sales from awarded receipts only.

    This image shows the Receipt Scan report.

Keep the following points in mind:
  • Receipt scan sales data is always fluid. Past sales data may change day-to-day as members are awarded for newly scanned past purchases within the parameters of your receipt scanning program.
  • Award Rate shows the frequency at which members are awarded for purchases across all scanned receipts and reflects expected receipt rejections for scanned receipts that does not meet your Receipt Scanning requirements like Missing Purchase Date, Missing Store or No Qualifying Items purchased. Award Rate is not a reflection of Receipt Scanning Optical Character Recognition (OCR) performance.