1 Feature Summary

This chapter describes the feature enhancements in this release.

Noteworthy Enhancements

This guide outlines the information you need to know about new or improved functionality in the Oracle CrowdTwist Loyalty and Engagement update and describes any tasks you might need to perform for the update. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, tips or considerations that you should keep in mind, and the resources available to help you.

Column Definitions

  • Feature: Provides a description of the feature being delivered.

  • Module Impacted: Identifies the module associated with the feature, if any.

  • Scale: Identifies the size of the feature. Options are:

    • Small: These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.

    • Large: These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.

  • Delivered: Is the new feature available for use immediately after upgrade or must the feature be enabled or configured? If no, the feature is non-disruptive to end users and action is required (detailed steps below) to make the feature ready to use.

  • Customer Action Required: You must take action before these features can be used. These features are delivered disabled and you choose if and when to enable them.

Table 1-1 Table 1-1 Noteworthy Enhancements

Feature Scale Delivered Customer Action Required?
Campaign Engine Small Enabled No
Integration Hub Small Enabled No
Data Export Small Enabled No
Control Center Small Enabled No

Campaign Engine

Bonus Point Campaigns

The CrowdTwist team is continuining to evolve the Bonus Point Campaign functionality. This month we released the following campaign criteria enhancements:

"Any item" filter when creating a bonus campaign.

This image shows the Any Item radio button for the bonus points campaign.

Integration Hub

Braze Integration

The CrowdTwist platform can now integrate directly with Braze. This includes User Profile, User Activity, and User Redemption Live Push connections. This can be configured directly in CrowdTwist’s Control Center by clicking on Integrations à Integration Hub and then clicking on the Braze tile to enter the required endpoint requirements.

This image shows the Braze integration screen

Data Export

Status Filters

Data Exports now have an “Archived” status, as well as a new filter to organize the data export list by status: All, Enabled or Archived Only.

This image shows the data export status filters.

Control Center

Permissions Rewrite

The permissions system in the CrowdTwist application has been updated to improve the organization, enhance control, and simplify management. Updates can be found in the Control Center under Program, Users.

Key updates:
  • Simplified permissions structure: Permissions are now grouped under broader categories to reduce complexity. For example, most features under "Activities" are now governed by a single "Activities" permission.
  • Enhanced client admin access: Client admins now have "write" access to all features, streamlining content management
  • Permissions renaming: Several permissions have been renamed to align them with their updated functionality
  • New permission levels: Permissions are now assigned in three levels:
    • Reference: Allows users to fetch and display data that is related to other resources. For example, if a reward depends on a Prerequisite Activities list, users with Reference access can retrieve and show the activities list but cannot view the full details or perform actions like creating or editing the activities.
    • Read: Allows users to view detailed information for a specific feature. This means they can access full pages of data (like viewing the full list of activities) and see the details of individual records.
    • Write: Grants full access to modify resources (e.g., create, edit, delete)
  • New Permissions:
    • Member Care Activation Deletion: Controls access to activating or deactivating members and managing Deleted Members pages
    • Member Care Points Capped: Allows control over adding or deducting points within the configured limits
    • Member Care Points Uncapped: Enables control over adding or deducting points from a member’s account
    • Member Care Verify: Grants access to verify member email addresses

Note: All the new permissions above require Member Care (formerly Member) access.

This image shows the new permissions levels.