1. Retail Onboarding User Guide
  2. Retail Onboarding
  3. Onboarding Initiation
  4. Onboarding Initiation - Basic Details

1.2.1 Onboarding Initiation - Basic Details

You can add personal details such as name, date of birth, and address of the customer to be onboarded in the Basic Details screen.

Note:

The fields marked as Required are mandatory.

Basic details screen captures the following data segments for personal details to onboard the customer.

Table 1-3 Data Segment - Description

Sl.No Data Segment Name Mandatory / Optional / Conditional Description
1 Basic Info and Citizenship Mandatory Data Segment to capture basic personal information of the party.
2 Contact Details Optional Data Segment to capture contact details of the party such as Mobile, Email, Phone etc.
3 Current Address Conditional Data Segment to capture current address of the party such as current communication address, current residential address, etc.

Note:

Address type in current address can be configured as mandatory through Address Management Maintenance. For more information, refer to the Oracle Banking Party Configurations User Guide.
4 Previous Address Optional Data Segment to capture previous addresses of the party such as previous communication address, previous residential address, etc.

Multiple previous address for each of the address type can be captured in previous address.

Minimum address history will be required, if configured, as per Address Management Maintenance.

Note:

For more information, refer to the Oracle Banking Party Configurations User Guide.
5 ID Details Optional Data Segment to capture Identity details of the party such as Passport, Driving License, etc.
6 Tax Declaration Optional Data Segment to capture Tax Details of the party such as Form W8-BEN, W9 etc.
7 Social Profile Optional Data Segment to capture Social Profile of the party such as Linkedin, Facebook, etc.

  1. On Initiation - Basic Details screen, click and expand the Basic Info and Citizenship section.
    The Basic Info and Citizenship screen displays.

    Figure 1-4 Basic Info and Citizenship


    Description of Figure 1-4 follows
    Description of "Figure 1-4 Basic Info and Citizenship"

    Note:

    Basic details provided in the Quick Initiation screen are automatically populated on this screen.
  2. On the Basic Info and Citizenship segment, specify the details of the customer. For more information on fields, refer to the field description table.

    Table 1-4 Basic Info and Citizenship – Field Description

    Field Name Description
    Title Select the title from the drop-down values. The available options are:
    • Mr.
    • Mrs.
    • Ms.
    • Miss.
    • Dr.

    Note:

    The list of values can be configured through Entity Maintenance.
    First Name Displays the first name of the customer.
    Middle Name Displays the middle name of the customer.
    Last Name Displays the last name of the customer.
    Short Name Specify the short name of the customer.
    Maiden Name Displays the maiden name of the customer.
    Name in Local Language Specify the name is local language (as applicable at the country of implementation).
    Date of Birth Displays the date of birth of the customer.
    Minor Displays if the customer is a minor customer. Based on the date of birth and minor age configuration, the party will be identified as a major customer or minor customer.

    Note:

    Refer to the Oracle Banking Party Configurations User Guide for minor age configuration.
    Gender Displays the gender from the drop-down values. The available options are:
    • Male
    • Other
    • Do Not Wish to Disclose
    • Female

    Note:

    The list of values can be configured through Entity Maintenance.
    Marital Status Select the marital status from the drop-down values. The available options are:
    • Married
    • Unmarried
    • Widow
    • Legally Separated

    Note:

    The list of values can be configured through Entity Maintenance.
    Profession Select the profession of the party from the drop-down list.
    Occupation Select the occupation type from the drop-down values.
    • Own Business
    • Employed

    Note:

    The list of values can be configured through Entity Maintenance.
    Country of Residence Displays the country of residence.

    Note:

    The list of values can be configured through Common Core Maintenance for the country code.
    Residential Status Select the residential status from the drop-down values. The available options are:
    • Resident
    • Non Resident

    Note:

    The list of values can be configured through Entity Maintenance.
    Birth Place Specify the birth place of the party.
    Birth Country Click Search icon, and select the birth country from the list of values.

    Note:

    The list of values can be configured through Common Core Maintenance for the country code.
    Nationality Click Search icon, and select the nationality from the list of values.

    Note:

    The list of values can be configured through Common Core Maintenance for the country code.
    Citizenship by Select the citizenship from the drop-down values. The available options are:
    • Birth
    • Acquire
    • Others
    • Residence

    Note:

    The list of values can be configured through Entity Maintenance.
    Upload Photo Upload the photo of the customer.
    Customer Category Displays the category of the customer.

    Note:

    The list of values can be configured through Common Core Maintenance for the customer category.
    Customer Segment Select the customer segment from the drop-down values.

    Note:

    The list of values can be configured through Common Core Maintenance for the customer segment.
    Customer Access Group Click Search icon and select the customer access group for the party.

    Note:

    • User should have required access to onboarding a party within a customer access group.
    • For more details, refer to the Oracle Banking Party Configurations User Guide.
    • The list of values can be configured through Common Core Maintenance for the customer access group.
    Risk Level Select the risk level of the party from the drop-down values. The available options are:
    • Level1
    • Level2
    • Level3

    Note:

    The list of values can be configured through Entity Maintenance.
    Preferred Language Select the preferred language from the drop-down values.

    Note:

    The list of values can be configured through Common Core Maintenance for the language code.
    Preferred Currency Click Search icon and select the preferred currency from the list of values.

    Note:

    The list of values can be configured through Common Core Maintenance for the currency code.
    Purpose Select the purpose from the drop-down values. The available options are:
    • Loan Repayment
    • Salary Transfer
    • Savings
    • Transactional
    • Investment

    Note:

    The list of values can be configured through Entity Maintenance.
    Relationship Manager ID Click Search icon, and select the relationship manager ID from the list of values.

    Note:

    The list of values will be as per user configuration in security management.

    Note:

    Refer to the Oracle Banking Party Configurations User Guide for entity maintenance.
  3. Click and expand the Contact Details data Segment.
    The Contact Details screen displays.
  4. On the Contact Details screen, under the Mobile Phone, Email, FAX, and Swift tabs, specify the details. For more information on fields, refer to the field description below.

    Table 1-5 Media (Mobile) – Field Description

    Field Description
    ISD Code Specify the ISD code for the mobile number of the customer.
    Mobile Number Specify the mobile number of the customer.
    Preferred Specify the preferred mobile number, in case more than one mobile number is captured.

    Note:

    At-least one mobile number should be marked as preferred.

    Table 1-6 Media (Phone Number) – Field Description

    Field Description
    ISD Code Specify the ISD code for the phone number of the customer.
    Area Code Specify the area code for the phone number of the customer.
    Phone Number Specify the phone number of the customer.
    Preferred Specify the preferred phone number, in case more than one phone number is captured.

    Note:

    At-least one phone should be marked as preferred.

    Table 1-7 Media (Email) – Field Description

    Field Description
    Email Id Specify the email id of the customer. Email ID should be as per email id format.
    Preferred Specify the preferred email id, in case more than one email id is captured.

    Note:

    At-least one email should be marked as preferred.

    Table 1-8 Media (Fax) – Field Description

    Field Description
    ISD Code Specify the ISD code for the FAX number of the customer.
    Area Code Specify the area code for the FAX number of the customer.
    Fax Number Specify the FAX number of the customer.
    Preferred Specify the preferred FAX number, in case more than one FAX number is captured.

    Note:

    At-least one FAX number should be marked as preferred.

    Table 1-9 Media (SWIFT) – Field Description

    Field Description
    Business Identifier Code Specify the business identifier code of the customer.
    Address Line 1 to Address Line 4 Specify the address of the customer in SWIFT format.
    Preferred Specify the preferred mobile number, in case more than one mobile number is captured.

    Note:

    At-least one SWIFT address should be marked as preferred.

    Note:

    Refer to the Oracle Banking Party Configurations User Guide for entity maintenance.
  5. Click and expand the Current Address section.
  6. Click on the + button to add the address details.
    The Add Address screen displays.

    Figure 1-5 Add Address


    Description of Figure 1-5 follows
    Description of "Figure 1-5 Add Address"

  7. On the Add Address segment, specify the fields. For more information on fields, refer to the field description table.

    Table 1-10 Add Address – Field Description

    Field Description
    Address Type Select the address type from the drop-down list. The available options are:
    • Permanent Address
    • Residential Address
    • Communication Address
    • Office Address

    Note:

    • The list of values can be configured through Entity Maintenance.
    • Address type can be configured as mandatory using Address Management. Refer to the Oracle Banking Party Configurations User Guide for more details.
    Location Click Search and select the preferred location from the list of values.

    Note:

    The list of values can be configured through Common Core Maintenance for Location Code.
    Preferred Click the toggle to specify the preferred to be used for communication.

    Note:

    If more than one address is captured for the same address type, at-least one address should be marked as preferred.
    Address Since Specify address start date.
    Country Click Search icon and select the country from the list of values.

    Note:

    The list of values can be configured through Common Core Maintenance for Country Code.
    State / Country Sub-division Specify State or Country Sub-division.
    Address Line 1 / Building Name Specify Address Line 1 or Building Name.
    Address Line 2 / Street Name Specify Address Line 2 or Street Name.
    Address Line 3 / City / Town Name Specify Address Line 3 or City Name or Town Name.
    Zip Code / Post Code Specify Zip Code or Post Code.

    Note:

    Refer to the Oracle Banking Party Configurations User Guide for entity maintenance.
  8. Expand the Additional Info section on the Add Address segment.
    The Additional Info data segment is displayed.

    Figure 1-6 Additional Info


    Description of Figure 1-6 follows
    Description of "Figure 1-6 Additional Info"

  9. Specify the details in the Additional Info segment. For more information on fields, refer to the field description table.

    Table 1-11 Additional Info – Field Description

    Field Description
    Department Specify the name of the department for the customer.
    Sub Department Specify the sub-department for the customer.
    Building Number Specify the building number.
    Floor Specify the floor for the given address.
    Post Box Specify the post box.
    Room Specify the room for the given address.
    Town Location Name / Locality Specify Town Location or Locality Name.
    District Name Specify the district name.
    Landmark Specify the near Landmark to address.
    Contact Name / Narrative Specify Contact Name or Narrative for the address

    Note:

    Refer to the Oracle Banking Party Configurations User Guide for entity maintenance.
  10. On the Add Address screen, in the Media For Address segment, specify the details under the Mobile tab.
  11. On the Mobile tab, click + icon.
    The Add Mobile Number pop-up screen is displayed.
  12. Specify the details in the Add Mobile Number pop-up screen. For more information on the fields, refer to the field description table.

    Table 1-12 Media (Mobile) – Field Description

    Field Description
    ISD Code Specify the ISD code for the mobile number of the customer.
    Mobile Number Specify the mobile number of the customer.
    Preferred Specify the preferred mobile number, in case more than one mobile number is captured.
  13. On the Add Address screen, in the Media For Address segment, specify the details under the Phone tab.
  14. On the Phone tab, click + icon.
    The Add Phone Number pop-up screen is displayed.
  15. Specify the details in the Add Phone Number pop-up screen. For more information on the fields, refer to the field description table.

    Table 1-13 Media (Phone Number) – Field Description

    Field Description
    ISD Code Specify the ISD code for the phone number of the customer.
    Area Code Specify the area code for the phone number of the customer.
    Phone Number Specify the phone number of the customer.
    Preferred Specify the preferred phone number, in case more than one phone number is captured.

    Note:

    Refer to the Oracle Banking Party Configurations User Guide for entity maintenance.
  16. On the Add Address screen, in the Media segment, specify the details under the Email tab.
  17. On the Email tab, click + icon.
    The Add Email pop-up screen is displayed.
  18. Specify the details in the Add Email pop-up screen. For more information on the fields, refer to the field description table.

    Table 1-14 Media

    Field Description
    Email Id Specify the email id of the customer.
    Preferred Specify the preferred email id, in case more than one email id is captured.

    Note:

    Refer to the Oracle Banking Party Configurations User Guide for entity maintenance.
  19. On the Add Address screen, in the Media segment, specify the details under the FAX tab.
  20. On the Fax tab, click + icon.
    The Add Fax Number pop-up screen is displayed.
  21. Specify the fields under Add Fax Number pop-up screen. For more information on fields, refer to the field description table.

    Table 1-15 Media (Fax) – Field Description

    Field Description
    ISD Code Specify the ISD code for the FAX number of the customer.
    Area Code Specify the area code for the FAX number of the customer.
    Fax Number Specify the FAX number of the customer.
    Preferred Specify the preferred FAX number, in case more than one FAX number is captured.

    Note:

    Refer to the Oracle Banking Party Configurations User Guide for entity maintenance.
  22. On the Add Address screen, in the Media for Address segment, specify the details under the SWIFT tab.
  23. On the Swift tab, click + icon.
    The Add Swift pop-up screen is displayed.
  24. On the Add Swift pop-up screen, specify the fields. For more information on the fields, refer to the field description table.

    Table 1-16 Media (SWIFT) – Field Description

    Field Description
    Business Identifier Code Specify the business identifier code of the customer.
    Address Line 1 to Address Line 4 Specify the address of the customer in SWIFT format.
    Preferred Specify the preferred mobile number, in case more than one mobile number is captured.

    Note:

    Refer to the Oracle Banking Party Configurations User Guide for entity maintenance.
  25. On the Basic Details screen, click and expand Previous Address segment.
    The Previous Address screen is displayed.
  26. On the Previous Address screen, click + icon.
    The Add Address pop-up screen is displayed.

    Figure 1-12 Add Address


    Description of Figure 1-12 follows
    Description of "Figure 1-12 Add Address"

  27. On the Add Address pop-up screen, specify the fields. For more information on the fields, refer to the field description table.

    Table 1-17 Add Address – Field Description

    Field Description
    Address Type Select the address type from the drop-down list. The available options are:
    • Permanent Address
    • Residential Address
    • Communication Address
    • Office Address

    Note:

    Address type can be configured as mandatory using Address Management. Refer to the Oracle Banking Party Configurations User Guide for more details.
    Location Click Search and select the preferred location from the list of values.

    Note:

    The list of values can be configured through Common Core Maintenance for Location Code.
    Preferred Flag to identify, preferred current address of the party.

    Note:

    If more than one address is captured for the same address type, at-least one address should be marked as preferred.
    Address From Specify address start date.
    Address To Specify address end date.
    Country Click Search icon and select the country from the list of values.

    Note:

    The list of values can be configured through Common Core Maintenance for Country Code.
    State / Country Sub-Division Specify State or Country Sub-division.
    Address Line 1 / Building Name Specify Address Line 1 or Building Name.
    Address Line 2 / Street Name Specify Address Line 2 or Street Name.
    Address Line 3 / City / Town Name Specify Address Line 3 or City Name or Town Name.
    Zip Code / Post Code Specify Zip Code or Post Code.

    Note:

    Refer to the Oracle Banking Party Configurations User Guide for entity maintenance.
  28. On the Add Address pop-up screen, click and expand Additional Info segment. For more information, refer to the Additional Info segment in this Basic Info screen.
  29. On the Basic Details screen, click and expand ID Details segment.
    The ID Details screen is displayed.

    Figure 1-13 ID Details


    Description of Figure 1-13 follows
    Description of "Figure 1-13 ID Details"

  30. On the ID Details segment, click + icon.
    The Add ID Details pop-up screen is displayed.
  31. On the Add ID Details pop-up screen, specify the fields. For more information on fields, refer to the field description table.

    Table 1-18 ID Details - Field Description

    Field Description

    ID Type

    Select type of identification from the drop-down list.
    • Driving License
    • Passport

    Note:

    The list of values can be configured through Entity Maintenance.

    ID Status

    Select Status of Identification from drop down list.
    • Validation Pending
    • Available
    • Applied For

    Note:

    List of values can be configured through Entity Maintenance.
    Unique ID Specify unique ID number as per the ID type.
    Place of issue Specify place of issue of ID.
    Valid From Specify valid from date of ID.
    Valid Till Specify validity end date of ID.
    Remarks Specify remarks for ID.
    Preferred Select, if ID type is preferred.

    Note:

    At-least one ID record should be marked as preferred.

    Note:

    Refer to the Oracle Banking Party Configurations User Guide for entity maintenance.
  32. Click and expand Tax Declaration section.
    The Tax Declaration screen is displayed.

    Figure 1-14 Tax Declaration


    Description of Figure 1-14 follows
    Description of "Figure 1-14 Tax Declaration"

  33. Click on the + button to specify the details.
    The Add Tax pop-up screen is displayed.
  34. On Add Tax pop-up screen, specify the fields. For more information on fields, refer to the fields description table.

    Table 1-19 Add Tax – Field Description

    Field Description
    Form Type Select the type of tax declaration form from the list of values. The available options are:
    • Form21
    • W9 Standard
    • W8-BEN Standard

    Note:

    The list of values can be configured through Entity Maintenance.
    Valid From Specify validity start date of tax declaration form.
    Valid Till Specify validity end date of tax declaration form.
    Remarks Specify remarks for tax declaration form.

    Note:

    Refer to the Oracle Banking Party Configurations User Guide for entity maintenance.
  35. Click and expand the Social Profile section.
    The Social Profile screen displays.

    Figure 1-15 Social Profile


    Description of Figure 1-15 follows
    Description of "Figure 1-15 Social Profile"

  36. On the Social Profile segment, specify the fields. For more information on fields, refer to the field description table.

    Table 1-20 Social Profile – Field Description

    Field Description
    Facebook Select the address of the Facebook profile.
    Twitter Select the address of the Twitter profile.
    Instagram Select the address of the Instagram profile.
    LinkedIn Select the address of the LinkedIn profile.
    Blog Select the address of the Blog profile.
    Tumblr Select the address of the Tumblr profile.

    Note:

    Refer to the Oracle Banking Party Configurations User Guide for entity maintenance.
  37. Click Next to move to the Relationships screen.

Parent topic: Onboarding Initiation