2.2 Customer Service
The testing tool will perform the following: -
Monetary Transactions posted on Accounts in Production will be replicated in Test for that particular day. This will allow comparison of the Transaction history on Accounts in the Test and Production instances. To replicate the monetary transactions, the Testing tool will perform the following:
- Payments applied to Accounts in Production will be replicated in Test
- Payment batches and details will be created in the replicated in the test
system
(TXNS_GROUP_TEMP, TXNS_TEMP table will be created)
- Payment batches and details will be created in the replicated in the test
system
- Monetary transactions posted on Accounts in Production will be replicated in Test
- Corresponding entries in the Customer Service > Maintenance tab will be
available
(BATCH_MODE_TXNS, BATCH_MODE_TXNS_TEMP)
- Corresponding entries in the Customer Service > Maintenance tab will be
available
- Assessment of Work Order expenses on an Account will be handled as a monetary transaction on an account.
Assumptions
- Work Order actions will not be replicated. Work Order Expenses assessed on an account will be handled by the monetary transactions replication.
- A one-time refresh at the beginning of the testing will be done instead of a daily refresh. The only caveat would be that any errors, that affect data found during the testing, would remain in the database till the fix is received.
- The need for subsequent refreshes during the testing period will be discussed.
- Test environment Setup will be in sync with the setup in the Production environment. Setup changes to the production environment during the day will be replicated in the Test environment, before the Testing tool is run for that day.
Parent topic: Scope