Transactions sub tab

4.10.2 Transactions sub tab

The Transactions screen displays all transactions that have occurred over the life of account. Transactions can be sorted by when the transaction was created (Post Dt) or the effective date of transaction (Txn Dt). You can choose to view all transactions, filter System / User posted transactions, export account transaction details to a file, or reverse certain transactions. This information comes from the payments and advances applied to the account, maintenance tasks, and nightly processes such as billing.

To view the transaction history of an account

Open the Customer Service screen and load the account you want to work with.
Click Transaction History tab, then click Transactions sub tab.

Figure 4-38 Transaction History - Transactions

Description of "Figure 4-38 Transaction History - Transactions "

In the View Options section, select type of transactions in this account’s history you want to view on the Transactions screen.

Table 4-78 View Options on the Transactions screen

If you select this	The system displays
Good Payments	All valid payments that was neither voided nor reversed.
All Payments	All transaction involving payments.
Good Fees	All valid fees that was neither voided nor reversed.
All Fees	All transaction involving fees.
Good Txns	All transactions that was neither voided nor reversed.
All Txns	All transactions.

In the View section, you can further filter the list of transactions which are posted by System or User. Selecting ALL transactions displays all the transactions

Table 4-79 View section

If you select this	The system displays
System	All system posted transactions filtered based on View option selection are displayed.
User	All User posted transactions filtered based on View option selection are displayed.
All Txns	All posted transactions filtered based on View option selection are displayed.

In the Sort Option section, choose Post Dt to sort entries on in Transactions section in order of when the transaction was made effective.
-or-
Select Txn Dt to sort the entries on in Transactions section in order of when the transaction was created.

In View Option section, click View to view the following information:

Table 4-80 View Option

In this field	View
Transactions section
Post Dt	The transaction posting date.
Txn Dt	The transaction effective date.
Description	The transaction details.
Currency	The currency of the transaction.
Amount	The transaction amount.
Details	The transaction details.
Balance Amt	The balance amount. This is the principal balance, not the total balance amount.
Payment Currency	The payment currency.
Payment Amount	The payment amount.
Payment Type	The payment type.
Reference	The reference number associated with the transaction.
Mode	The mode of the transaction.
Reason	The reason for the transaction.
Posted By	Indicates if the transaction is either system posted (marked as INTERNAL) or user posted (marked with User ID)
Allocation Details
Txn	The transaction allocation details.
Amt	The transaction allocation amount.

This section consists of the following topics:

Parent topic: Customer Service screen’s Transaction History tab