1. Loan Servicing User Guide
  2. Customer Service
  3. Customer Service screen’s Transaction History tab
  4. Transactions sub tab
  5. To Reverse (or Void) a Transaction

4.10.2.1 To Reverse (or Void) a Transaction

  1. Open the Customer Service screen and load the account you want to work with.
  2. On the Customer Service screen, click Transaction History tab and then click Transactions.
  3. In the Transactions section, select the transaction you want to reverse.
  4. Click Reverse. A confirmation dialog is displayed.
  5. Click Yes to reverse the transaction. On confirmation, the reversal is posted for processing.

Some transactions cannot be reversed. If a transaction cannot be reversed, the Reverse button will be dimmed when transaction is selected. If the Reverse button is unavailable, the transaction anniversary cannot be reversed.

Access to the Reverse button can be restricted by user responsibility and account’s product type using the PAYMENT_REV transaction code (Super Group: ACCOUNT MONETARY TXN) on the Administration screen.

(For more information, see Txn Codes tab (Transaction Super Group screen) section of the Administration (System) Setup chapter in the Oracle Financial Services Lending and Leasing Setup Guide).

Parent topic: Transactions sub tab