When you add new Telecom details or update existing details and save the record, the same becomes the current/primary Telecom of the customer and the current indicator is set to Y by default. In such a case, the previous Telecom details are disabled (set to N).

1. In the Telecom sub tab, click Add. You can also perform any of the Basic Operations mentioned in Navigation chapter. A brief description of the fields are given below:

   Table 4-61 Telecom

   In this field	Do this
   Type	Select the telecommunication type.
   Phone	Specify the phone number.
   Extn	Specify the phone extension.
   Current	Select if this telecom number is current.
   Permission to Call	Check this box if customer has provided permission to contact through the specified phone number.
   Permission to Text	Check this box if customer has provided permission to contact through text message.
   Time Zone	Select the applicant’s time zone.
   Start Time	Specify the best time to call start time.
   End Time	Specify the best time to end the call.
   Period	Specify the time period.
   Best day to call	Select the preferred day of the week to contact the customer from the drop-down list.
   End Time	Specify the best time to end the call.
   Period	Select the time period for the best time to call end time, AM or PM, from the drop-down list.

2. Perform any of the Basic Actions mentioned in Navigation chapter.