1. Line Servicing User Guide
  2. Customer Service
  3. Customer Service screen’s Pmt Modes tab
  4. Payment Arrangement sub tab

4.11.4 Payment Arrangement sub tab

The Payment Arrangement section enables you to define and calculate the payment amount for the account with status Charge-off. An alert message will be displayed in the Customer Service screen when the user tries to view the payment arrangement for account other than charged off status.

To view the Payment Arrangement details screen
  1. Open the Customer Service screen and load the account you want to work with.
  2. Click Pmt Modes tab, then click Payment Arrangement sub tab.

    Figure 4-40 Pmt Modes - Payment Arrangement


    Description of Figure 4-40 follows
    Description of "Figure 4-40 Pmt Modes - Payment Arrangement"

    The Payment Arrangement section is enabled only when the Payment Arrangement Batch job is posted.

  3. In the Payment Arrangement section, click View to view the following details:

    Table 4-84 Payment Arrangement

    In this field Do this
    Frequency Displays the payment frequency.
    Start Date Enter the start date from when the customer pays.
    Terms Enter the number of payments. Note that if the term is specified as zero 0, an error message is displayed.
    End Date View the end date of the payment.
    Plan Amount View the payment amount which the customer plans to pay.
    Outstanding Amount View the outstanding amount.
  4. In the Details section, click View to view the following details:

    Table 4-85 Details

    In this field View this
    Date View the start date of the payment plan.
    Frequency View the payment frequency.
    Plan Amount View the planned payment amount.
    Paid Amount View the paid amount.
    Satisfied Ind Indicates that the customer done the payment arrangements.
    Broken Ind Indicates that the customer did not make the payment arrangement.
    Enabled Ind Indicates that the arrangement is active.

    On Clicking Deactivate, the account will be deactivated.

    To add a new payment rearrangement plan, previous plan has to be manually deactivated otherwise the system displays an error message. This condition applies to the payment arrangement previous plan even when the Broken Indicator is selected.

    Only one Payment arrangement plan can exist at a time. If a schedule broken by the customer make another payment arrangement, the first payment arrangement has to be deactivated and only then, the other payment can be added.

Parent topic: Customer Service screen’s Pmt Modes tab