4.21.8 Track Activity Status
All the customer service call activities defined and enabled in setup screen (Setup
> Administration > User > Queues > Customer Service > Queue Activity tab) for the
selected Queue are listed against each account in separate columns. These activity
fields are auto updated with call activity results and gives a quick snap shot of all
the activity status scheduled and performed on the account.
Note:
The activity status fields are available only when the accounts are populated from a Queue search by selecting the Search List By option as Queue.When a particular call activity is posted on the account, the respective activity status
field is marked with a 
indicating that the activity is complete.
However, in case the activity duration has expired based on the Activity Expiry Days defined in Queue Activity tab, the activity field is disabled and status is not updated in Queue Assignment section.
Parent topic: Queue Assignment