1. Lease Origination User Guide
  2. Underwriting
  3. Correspondence Tab
  4. Letters Sub Tab

7.17.2 Letters Sub Tab

The Letters link enables you to generate letters using predefined letter templates for Lease.

Letters can be sent in hard copy or Email / Fax. Among the two options provided for each of these options, you can select the required mode for sending letters.
  • When Letters option is selected the correspondences generated are displayed in a table below with a button View Letter.
  • When Fax radio button is selected, the correspondence table displays all correspondence including those in Fax or email formats in the table below.

In addition to the above, a section for recording Recipient details opens below. On clicking Add you can specify recipient details, Mode, Type, provide comments and Save the same.

Comments captured will be appended to Fax / Email sent to recipient. You will then need to click on the Send in the action block for email / fax to be sent from OFSLL. In case the correspondence generation is dependent on any job run, then on click of Send system displays an error message Fax / Letter not generated. Please try sending later; else event successful message is displayed.

On the Underwriting screen, these predefined correspondences are as follows:
  • Decision Letter
  • Adverse Action Letter
  • Adverse Conditional Letter
To generate letters on the Underwriting screen
  1. Open the Underwriting screen and load the application you want to work with.
  2. Click Correspondence > Letters.
  3. In the Letters screen, select the type of letter you want to generate (as either Letters/Fax), and click View Letter.
    Note the following:
    • If you select DECISION FAX/EMAIL, and click View Letter, the system displays the decision letter.

      The predefined Decision letter is automatically sent after an application receives a status of APPROVED, REJECTED, or CONDITIONED on the Underwriting screen.

      The DECISION FAX/EMAIL is available for Lease (fixed and variable rate).

    • If you click ADVERSE ACTION LETTER, and click View Letter, the system displays the adverse action letter.

      The predefined Lease Adverse Action letter is automatically sent to the producer after a configurable number of days when an application receives a status of REJECTED on the Underwriting screen.

      The Adverse Action letter is available for Lease (fixed and variable rate).

    • If you click CONDITIONAL ADVERSE ACTION LETTER , and click View Letter, the system displays the adverse conditional letter.

      The predefined Conditional Adverse Action letter is automatically sent to the producer a configurable number of days after an application receives a status of CONDITIONED on the Underwriting screen.

      The Conditional Adverse Action letter is available for Lease (fixed and variable rate).

  4. In the Recipient Details section, you can send the ad-hoc correspondence. You can specify the following details:

    Table 7-72 Recipient Details

    Field Do this
    Recipient
    Select the recipient from the drop-down list. The list displays the following options:
    • Applicant
    • Customer
    • Producer
    • Others

    Note: Based on the type of recipient selected the other correspondence options are displayed for selection.

    Mode
    Select the mode of correspondence from the drop-down list. The list displays the following options:
    • Fax
    • Email

    Note: When the recipient is selected as Applicant, the Mode is defaulted to Email.

    Type
    Based on the recipient selected, the following type of correspondence is listed for selection:
    • When the recipient is selected as Applicant, you can select the Applicant Type from the drop-down list and Type as either EMAIL/ADHOC. The Mode is defaulted as Email.
    • When the recipient is selected as Customer / Producer, you can select the Mode as either FAX/EMAIL and Type as FAX/ ADHOC or EMAIL/ADHOC respectively.
    • When the recipient is selected as Others, you can select the Mode as either FAX/EMAIL and Type as ADHOC only.
    FAX/Email Specify the FAX/Email details for correspondence.
    Comments Specify additional information as comments.
  5. In the Recipient Details section, click Save.
  6. Click Send to FAX/Email the correspondence details to the specified recipients.
    System validates the correspondence details and generates a PDF document through BI Publisher with the Correspondence details. The same is emailed to the specified recipient as an attachment and a system generated comment is updated in Comments Tab. The correspondence consists of following header details:

    Table 7-73 Correspondence details

    Alert Type & Subtype Comment Comment By Comment Date
    N System Generated <Type> <Correspondence type> sent to <Recipient Type> through < Mode> to <'Email' id> Logged in user Current System date with time stamp

Parent topic: Correspondence Tab