1. Lease Collection User Guide
  2. Deficiency
  3. Review Request
  4. Reviewing a Request

8.12.3 Reviewing a Request

When you receive a review request, the system notifies you by creating an entry in My Pending Review Requests By Priority section in Dashboard with the number of unseen messages. Clicking on the Account # link opens the Review Request tab.

Figure 8-59 Review Request-DashBoard


Description of Figure 8-59 follows
Description of "Figure 8-59 Review Request-DashBoard"

To review requests

  1. On the Oracle Financial Services Lending and Leasing Application home page, click Servicing > Customer Service screen and select Review Requests tab.
  2. In the Query section, click Receiver. System displays all open review request you have received.
  3. Click Open Account. The Account details are displayed in Customer Service > Summary tab.
  4. Review the details in particular to the details specified in the comment (if any).

Parent topic: Review Request