1. Troubleshooting Guide
  2. Preface

Preface

Purpose

This guide provides the guidance to users for the issues within the application. It describes the various methods to figure out the error and then troubleshoot it.

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Audience

This guide is intended for the software developers and software testers.

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Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customer access to and use of Oracle support services will be pursuant to the terms and conditions specified in their Oracle order for the applicable services.

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Critical Patches

Oracle advises customers to get all their security vulnerability information from the Oracle Critical Patch Update Advisory, which is available at Critical Patches, Security Alerts and Bulletins. All critical patches should be applied in a timely manner to ensure effective security, as strongly recommended by Oracle Software Security Assurance.

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Oracle is fully committed to diversity and inclusion. Oracle respects and values having a diverse workforce that increases thought leadership and innovation. As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation. We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve. Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.

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Conventions

The following text conventions are used in this document:

Convention Meaning

boldface

Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.

italic

Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.

monospace

Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.

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Screenshot Disclaimer

Personal information used in the interface or documents are dummy and does not exist in the real world. It is only for reference purposes.

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Acronyms and Abbreviations

The list of the acronyms and abbreviations used in this guide are as follows:

Table -1 Acronyms and Abbreviations

Abbreviation Description
SMS Security Management System
CMC Common Core
MOC Mid office Common Core
ELK Elasticsearch Logstash Kibana

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List of Topics

This guide is organized as follows:

Table -2 List of Topics

Topics Description
Troubleshooting Technical Flows This topic provides the information about the platform-wide troubleshooting of technical flows. It includes UI side checking, Service side logs, tracing using Zipkin, debugging using ELK stack, and some environmental issues of Weblogic.
Troubleshooting Kafka This topic provides the information on the troubleshooting kafka.
Health Checks This topic provides the information about the health check measures and observability required.
Troubleshooting Functional Workflows This topic provides the information about the Oracle® Banking Virtual Account Management Cloud Service specific troubleshooting flows and specific data stores that can be checked for issues. It includes Oracle® Banking Virtual Account Management Cloud Service sub-domain (wars) and high-level flow of Cash Deposit transaction and key Process Log table to be checked to troubleshoot transaction flow.
Troubleshooting OutOfMemory issues This topic provides the information on troubleshooting OutOfMemory issues.
Troubleshooting Deployment Errors/Exceptions This topic provides the troubleshooting information for Errors/Exceptions that can occur due to flyway while deployment.

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Prerequisites

Prerequisites

The prerequisites are as follows:

  • Basic understanding of Eventing platform
  • Basic understanding application log analysis using tools
  • Basic understanding DB changes

Pre-installed Softwares

The following softwares should be pre-installed:

  • Zipkin
  • Kafka
  • ELK
  • Any SQL Database like SQLDEVELOPER
  • WinSCP

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General Prevention

Do not make any changes to Flyway scripts manually.

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Best Practices

The best practices are as follows:

  • It is ideal to have ELK stack installed on a separate VM outside the product VMs to ensure the flow of logs in case of an app crash.
  • Log levels can be adjusted to INFO and above to enable relevant logs to flow in.

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Related Resources

The related documents are as follows:
  • Oracle Banking Common Core User Guide
  • Oracle Banking Getting Started User Guide
  • Oracle Banking Security Management System User Guide
  • Overview User Guide
  • Charges User Guide
  • Configuration User Guide
  • Customer and Accounts User Guide
  • Identifier User Guide
  • Transactions User Guide

Parent topic: Preface