This topic provides the systematic instructions to view SLA Widget - SLA Status Summary screen as widget.

Specify User ID and Password, and login to Home screen.
Description of the illustration loginscreen.png

1. On login, user can view the SLA Widget on the dashboard screen mapped to the user.

   Figure 1-5 SLA Widget - SLA Status Summary

   
   

   
   Description of "Figure 1-5 SLA Widget - SLA Status Summary"

   
   
2. Click the icon on top corner of the Widget.
   The Filter By screen displays.

   Figure 1-6 Filter By

   
   

   
   Description of "Figure 1-6 Filter By"

   
   
3. On Filter By screen, specify the fields.

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table below.

   Table 1-7 Filter By - Field Description

   Field	Description
   Customer Number	Specify the customer number or click Search icon to search and select the customer number.
   Branch	Select the branch code and name..
   Process Name	Select the process name.
   From Date	System defaults the current date as the branch date, user can enter a back date.
   To Date	To date defaults as the branch date
   Status	Select the SLA status from the drop-down list. The values are: Within SLA Near Breach Breached.

4. Click Filter to view the SLA status summary based on filter criteria.

   For more information on action buttons, refer to the field description table below.

   Table 1-8 Filter By - Action Buttons - Field Description

   Field	Description
   Filter	Click Filter to view the SLA status summary based on filter criteria.
   Clear	Click Clear to clear the filter criteria.