1.3 SLA Widget
This process illustrates the SLA Maintenance handled in Oracle Banking Trade Finance Process Management.
The SLA status widget is available in the Dashboard and is accessible as per user credentials. The Widget displays the SLA status maintained at the process level. The Widget displays only those tasks that are not being handed off to Back Office system.
The user can view the SLA Widget in a graphical chart (doughnut chart) as well as in Tabular form by clicking the right arrow on the widget. The tabular form displays the Status, Branch, name of the Process, Stage Name, Process Reference Number, Customer Number, Currency and Amount.
The Widget should be designed in such a way that the user should be able to view the number of items in each status for all the processes. The widget also has filter option to view the details as per filter criteria.
The SLA Status Widget highlight the tasks that are within SLA (in green), approaching SLA breach (in amber) and that have breached SLA (in red).
The user can view the tasks that are either nearing SLA breach or that have already breached SLA in the Free Task and My Task queue. The status should be indicated for tasks at both the stage as well as process level by colours such as Red and Amber.
The following table indicates the status for tasks at both the stage as well as process level:.
| SLA Status (Stage) | SLA Status (Process) | Indicator |
|---|---|---|
| Not Breached | Not Breached | No |
| Breached | Not Breached | Red |
| Not Breached | Breached | Red |
| Breached | Breached | Red |
| Near Breach | Near Breached | Amber |
| Near Breach | Not Breached | Amber |
| Near Breach | Breached | Red |
| Breached | Near Breach | Red |
| Not Breached | Near Breach | Amber |
This topic contains following sub-topics:
- SLA Widget - SLA Status Summary
This topic provides the systematic instructions to view SLA Widget - SLA Status Summary screen as widget.
Parent topic: SLA Maintenance