2.11 Customer - Reject Advice
This topic helps you quickly get acquainted with the Customer - Reject Advice.
Reject Letter is generated by the system and addressed to the customer, when a task is rejected by the user. The Reject Letter format is as follows.
FROM:
<BANK NAME>>
<BANK ADDRESS
To: <CUSTOMER NAME> DATE: DD-MM-YYYY
<CUSTOMER ADDRESS>
<CUSTOMER ID>
Dear Sir,
SUB: Your Guarantee Application <Customer Reference Number> under our Process Ref <Process Ref No> - Rejected
Further to your recent Guarantee application request dated <Application Date -DD/MM/YYYY>, under our process ref no <process ref no>, this is to advise you that we will not be able to issue the required Guarantee.
After a thorough review of your application and the supporting documents submitted, we have concluded we will not be able to issue the LC due to the below reason <Reject Reason > On behalf of Demo Bank, we thank you for your ongoing business and trust we will continue to serve you in future.
For any further queries about details of your Import LC application review, please contact us at our bank customer support ph.no xxxxxxxxxxxxYours Truly
Authorized Signatory
Parent topic: Guarantee Issuance