2.10 Customer - Acknowledgement
This topic helps you quickly get acquainted with the Customer Acknowledgement process.
Customer Acknowledgment is generated every time a new Guarantee Issuance is requested from the customer. The acknowledgment letter format is as follows.
The Transaction Reference Number is masked before sending the Draft Guarantee Issuance for Customer approval.
To: <CUSTOMER NAME> DATE: DD-MM-YYYY
<CUSTOMER ADDRESS>
Dear Sir,
SUB: Acknowledgement to your LC Application number <CUSTOMER REFERENCE NUMBER> dated <APPLICATION DATE>
This letter is to inform you that we have received your application for issue of Guarantee with the below details: CUSTOMER NAME: <CUSTOMER NAME>
CURRENCY/AMOUNT: <CCY/AMT>
YOUR REFERENCE NO: <CUSTOMER REFERENCE NUMBER>
OUR REF NUMBER: <PROCESS REFERENCE NUMBER>
APPLICANT NAME: <APPLLICANT>
BENEFICIARY NAME: <BENEFICIARY>
Bank Guarantee Number: < Bank Guarantee Number>
DATE OF ISSUE: <DATE OF ISSUE>
DATE OF EXPIRY: <DATE OF EXPIRY>
Guaranty Type: <Guarantee Type>
We have also received the following Documents from you for processing the request:
Document Name 1
Document Name 2
Document Name n
We have registered your request. Please quote our reference < PROCESS REF NUMBER> in any future correspondence.
This acknowledgement does not constitute issuance of Guarantee.
Thank you for banking with us.
Regards,
<DEMO BANK>
Notice: This document is strictly private, confidential and personal to its recipients and should not be copied, distributed or reproduced in whole or in part, nor passed to any third party. The information contained in this e-mail/ message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments.
Thank you
Parent topic: Guarantee Issuance