Exceptions

3.4 Exceptions

This topic helps you quickly get acquainted with the Exceptions process.

The Export Collection Booking request, before the task moves to the approval stage, the application will validate the Amount Block, KYC and AML. A failure in validation of any of them, the task will reach exception stage for further approval for the exceptions.

Exception - Amount Block

As part of amount block validation, application will check if sufficient balance is available in the account to create an amount block. On hand-off, system will debit the blocked account to the extent earmark and credit charges/ commission account in case of charges block or credit the amount in suspense account for earmarks created for collateral.

The transactions that have failed amount block due to non-availability of amount in respective account will reach the amount block exception stage

Log in into OBTFPMCS application, amount block exception queue. Amount block validation failed tasks for trade transactions will be listed in the queue. Open the task to view summary of updated available fields with values.

Exception is created when sufficient balance is not available for blocking the settlement account and the same can be addressed by the approver in the following ways:

Approve:

Settlement amount will be funded (outside of this process)
Allow account to be overdrawn during hand-off

Refer:

Refer back to DE providing alternate settlement account to be used for block.
Different collateral to be mapped or utilize lines in place of collateral.

Reject:

Reject the transaction due to non-availability of sufficient balance in settlement account

Amount Bock Exception Description of amountblockexception.png follows
Description of the illustration amountblockexception.png

This section will display the amount block exception details.

Summary Description of amountblockexceptionsummary.png follows
Description of the illustration amountblockexceptionsummary.png

Tiles Displayed in Summary:

Main Details - User can view details about application details and LC details.
Document Details - User can view the document details.
Other Details - User can view the other details.
Shipment Details - User can view the shipment details.
Maturity Details - User can view the maturity details.
Additional Fields - User can view the details of additional fields.
Pre Shipment Details - User can view the pre shipment details.
Advices - User can view the details of advices.
Limits and Collaterals - User can view limits and collateral details.
Commission, Charges and taxes - User can view Commission, Charges and taxes details.
Preview message - User can view the preview message.
Payment Details - User can view the payment details.
Tracer Details - User can view the tracer details.
FX Linkage - User can view the details of FX Linkage.
Loan Preference - User can view the loan preference details.
Settlement Details - User can view settlement details.
Compliance Details - User can view the compliance details.
Interest Details - User can view the interest details.

Click Approve. to approve thw export booking amount bolck exception check.

For more information on Action Buttons, refer to the field description table below.

Table 3-32 Amount Bock Exception - Action Buttons - Field Description

Field	Description
Documents	View/Upload the required document.
Remarks	Specify any additional information regarding the collection. This information can be viewed by other users processing the request. Content from Remarks field should be handed off to Remarks field in Backend application.
Overrides	Click to view the overrides accepted by the user.
Customer Instructions	Click to view/ input the following Standard Instructions – In this section, the system will populate the details of Standard Instructions maintained for the customer. User will not be able to edit this. Transaction Level Instructions – In this section, OBTFPMCS user can input any Customer Instructions received as part of transaction processing. This section will be enabled only for customer initiated transactions.
Reject	On click of Reject, user must select a Reject Reason from a list displayed by the system. Reject Codes are: R1- Documents missing R2- Signature Missing R3- Input Error R4- Insufficient Balance/Limits R5 - Others Select a Reject code and give a Reject Description. This reject reason will be available in the remarks window throughout the process.
Refer	Select a Refer Reason from the values displayed by the system. User can refer the task back to the Data Enrichment user.User must select a Refer Reason from the values displayed by the system. Refer Codes Refer Codes are: R1- Documents missing R2- Signature Missing R3- Input Error R4- Insufficient Balance/Limits R5 - Others
Hold	The details provided will be saved and status will be on hold. User must update the remarks on the reason for holding the task. This option is used, if there are any pending information yet to be received from applicant.
Approve	On approve, application must validate for all mandatory field values, and task must move to the next logical stage.
Back	Task moves to previous logical step.

Exception - Know Your Customer (KYC)

As part of KYC validation, application will check if necessary KYC documents are available and valid for the applicant. The transactions that have failed KYC due to non-availability / expired KYC verification will reach KYC exception stage. Description of kycexception.png follows

Description of the illustration kycexception.png

Log in into OBTFPM application, KYC exception queue. KYC exception failed tasks for Trade Finance transactions will be listed in your queue.
Open the task, to see summary tiles that display a summary of available updated fields with values.
User can pick up a transaction and do the following actions:
Approve
- After changing the KYC status in the back end application (outside this process).
- Without changing the KYC status in the back end application.
- Reject (with appropriate reject reason).

Summary

Figure 3-23 Exception - Know Your Customer (KYC) Summary

Description of "Figure 3-23 Exception - Know Your Customer (KYC) Summary"

Tiles Displayed in Summary:

Main Details - User can view details about application details and LC details.
Document Details - User can view the document details.
Other Details - User can view the other details.
Shipment Details - User can view the shipment details.
Maturity Details - User can view the maturity details.
Additional Fields - User can view the details of additional fields.
Pre Shipment Details - User can view the pre shipment details.
Advices - User can view the details of advices.
Limits and Collaterals - User can view limits and collateral details.
Commission, Charges and taxes - User can view Commission, Charges and taxes details.
Preview message - User can view the preview message.
Payment Details - User can view the payment details.
Tracer Details - User can view the tracer details.
FX Linkage - User can view the details of FX Linkage.
Loan Preference - User can view the loan preference details.
Settlement Details - User can view settlement details.
Compliance Details - User can view the compliance details.
Interest Details - User can view the interest details.

For more information on Action Buttons, refer to the field description table below.

Table 3-33 Exception - Know Your Customer (KYC) Summary - Action Buttons - Field Description

Field	Description
Documents	View/Upload the required document.
Remarks	Specify any additional information regarding the collection. This information can be viewed by other users processing the request. Content from Remarks field should be handed off to Remarks field in Backend application.
Overrides	Click to view the overrides accepted by the user.
Customer Instructions	Click to view/ input the following Standard Instructions – In this section, the system will populate the details of Standard Instructions maintained for the customer. User will not be able to edit this. Transaction Level Instructions – In this section, OBTFPMCS user can input any Customer Instructions received as part of transaction processing. This section will be enabled only for customer initiated transactions.
Reject	On click of Reject, user must select a Reject Reason from a list displayed by the system. Reject Codes are: R1- Documents missing R2- Signature Missing R3- Input Error R4- Insufficient Balance/Limits R5 - Others Select a Reject code and give a Reject Description. This reject reason will be available in the remarks window throughout the process.
Refer	Select a Refer Reason from the values displayed by the system. Refer Codes are: R1- Documents missing R2- Signature Missing R3- Input Error R4- Insufficient Balance/Limits R5 - Others
Hold	The details provided will be saved and status will be on hold.User must update the remarks on the reason for holding the task. This option is used, if there are any pending information yet to be received from applicant.
Approve	On approve, application must validate for all mandatory field values, and task must move to the next logical stage. If there are more approvers, task will move to the next approver for approval. If there are no more approvers, the transaction is handed off to the back end system for posting.
Back	Task moves to previous logical step.

Exception - Limit Check/Credit

The transactions that have failed limit check due to non-availability of limits will be available in limit check exception queue for further handling.

Log in into OBTFPMCS application, limit check exception queue. Limit check exception failed tasks for Trade Finance transactions must be listed in your queue.
Click My Task. The summary tiles displays summary of important fields with values.

Limit check Exception approver can do the following actions:

Approve

Limit enhanced in the back end (outside this process).
Without enhancing limit in the back end.

Refer

Refer back to DE providing alternate limit id to map
Refer additional collateral to be mapped

Reject

The transaction due to non-availability of limits capturing reject reason.

Limit/Credit Check

This section will display the amount block exception details.

Summary

Tiles Displayed in Summary:

Main Details - User can view details about application details and LC details.
Document Details - User can view the document details.
Other Details - User can view the other details.
Shipment Details - User can view the shipment details.
Maturity Details - User can view the maturity details.
Additional Fields - User can view the details of additional fields.
Pre Shipment Details - User can view the pre shipment details.
Advices - User can view the details of advices.
Limits and Collaterals - User can view limits and collateral details.
Commission, Charges and taxes - User can view Commission, Charges and taxes details.
Preview message - User can view the preview message.
Payment Details - User can view the payment details.
Tracer Details - User can view the tracer details.
FX Linkage - User can view the details of FX Linkage.
Loan Preference - User can view the loan preference details.
Settlement Details - User can view settlement details.
Compliance Details - User can view the compliance details.
Interest Details - User can view the interest details.

For more information on action butons, refer to the field description table below.

Table 3-34 Exception - Limit Check/Credit - Action Buttons – Field Description

Field	Description
Documents	View/Upload the required document.
Remarks	Specify any additional information regarding the collection. This information can be viewed by other users processing the request. Content from Remarks field should be handed off to Remarks field in Backend application.
Overrides	Click to view the overrides accepted by the user.
Customer Instructions	Click to view/ input the following Standard Instructions – In this section, the system will populate the details of Standard Instructions maintained for the customer. User will not be able to edit this. Transaction Level Instructions – In this section, OBTFPMCS user can input any Customer Instructions received as part of transaction processing. This section will be enabled only for customer initiated transactions.
Reject	On click of Reject, user must select a Reject Reason from a list displayed by the system. Reject Codes are: R1- Documents missing R2- Signature Missing R3- Input Error R4- Insufficient Balance/Limits R5 - Others Select a Reject code and give a Reject Description. This reject reason will be available in the remarks window throughout the process.
Refer	Select a Refer Reason from the values displayed by the system. Refer Codes are: R1- Documents missing R2- Signature Missing R3- Input Error R4- Insufficient Balance/Limits R5 - Others
Hold	The details provided will be saved and status will be on hold.User must update the remarks on the reason for holding the task. This option is used, if there are any pending information yet to be received from applicant.
Approve	On approve, application must validate for all mandatory field values, and task must move to the next logical stage. If there are more approvers, task will move to the next approver for approval. If there are no more approvers, the transaction is handed off to the back end system for posting.
Back	Task moves to previous logical step.

Parent topic: Export Documentary Collection Booking