1. Troubleshooting Guide
  2. Troubleshooting Transaction Issues
  3. Finance Exceptions

5.1 Finance Exceptions

This topic describes the possible financial exceptions that may occur and the solution to resolve them.

Following are the exceptions that may occur in the finance transactions.

LimitProcessingException

Table 5-1 LimitProcessingException

Possible Cause Solution
Limit structure is not maintained Make sure the limit structure is maintained
Effective date is not in sync with the System date Make sure the Effective date is on or before the System date
Expiry date is not in sync with the System date Make sure the Expiry date is on or after the System date

If the issues still persist, analyze the Limit Service logs.

CreditApprovalException

Table 5-2 CreditApprovalException

Possible Cause Solution
Available limit is less than the Transaction limit Make sure the available limit is more than the Transaction limit
If the issues still persist, analyze the following logs:
  • Limit Service logs
  • Finance Service logs

AutoFinancException

Table 5-3 AutoFinanceException

Possible Cause Solution
Account Maintenance Issue Make sure the Account is maintained correctly
Interest Maintenance Issue Make sure the Interest is maintained correctly
Charges Maintenance Issue Make sure the Charges are maintained correctly
If the issues still persist, analyze the following logs:
  • Limit Service logs
  • Charges Service logs
  • Finance Service logs

LoanIntegrationException

Table 5-4 LoanInterationException

Possible Cause Solution
Interest Maintenance issue
  1. Make sure the Interest is maintained.
  2. Review the Finance Service logs and the OBRH logs.
OBCL Maintenance Issue
  1. Make sure we are getting proper response from the OBCL.
  2. Review the OBCL logs and the OBRH logs.
  3. As per the Error description in the logs, update the Maintenance or update the request.
OBRH Configuration Issue Review the OBRH request audit of OBCL for any invalid host and port.

AccountingEntryPostException

Table 5-5 AccountingEntryPostException

Possible Cause Solution
Posting fails for FCUBS
  1. Make sure we are getting proper response from the FCUBS.
  2. Review the FCUBS logs and the OBRH logs.
  3. As per the Error description in the logs, update the Maintenance or update the request.

Parent topic: Troubleshooting Transaction Issues