5.3 Auto-Reconciliation Failure

This topic provides the systematic instructions if Auto-recon is failing.

  1. Make sure the Recon Rule Decision is maintained correctly.
  2. Review the job status of the autoReconBatchJob in the UI.
    1. Failed - The job fails if there are any in progress Finance transactions. Make sure all the transactions are completed before starting a new job.
    2. Stopped - Select the following query to verify the job status and make sure there is no instance of a job already running.

      Query: select * from plato_batch_job_instance where job_instance_id in (select job_instance_id from plato_batch_job_execution where status ='STARTED') and job_name='autoReconBatchJob'

If the issue still persists, analyze the AutoRecon Service logs.