1. Payments Core User Guide
  2. Payment Maintenance
  3. Customer Preferences Maintenances
  4. Customer Service Model

Customer Service Model

Service Model classifies the customers into various level.
  1. On Homepage, specify PMDSRMDL in the text box, and click next arrow.
    Customers Service Model Detailed screen is displayed.

    Figure 2-51 Customers Service Model Detailed

    Description of Figure 2-51 follows
    Description of "Figure 2-51 Customers Service Model Detailed"
  2. Click New button on the Application toolbar.
  3. On Customers Service Model Detailed screen, specify the fields.
    For more information on fields, refer to the field description below:

    Table 2-29 Customers Service Model Detailed - Field Description

    Field Description
    Host Code System defaults the host code of transaction branch on clicking ‘New’.
    Host Code Description System defaults the description of the Host code displayed.
    Customer Service Model Specify the unique service model code for a customer.
    Customer Service Model Description Specify the brief description about the customer service model entered.
    Priority Level This is an optional maintenance. Specify the Priority Level from values Null or 1 to 9. This is applicable to all customers linked to this CSM unless customer level priority is maintained.

Parent topic: Customer Preferences Maintenances