1. Payments Core User Guide
  2. Payment Maintenance
  3. Customer Preferences Maintenances
  4. Customer Service Model Linkage

Customer Service Model Linkage

Customers can be classified into different class/categories such as Elite, Prime, Platinum, Regular Customer etc. You can link a customer to specific customer service model using ‘Customer Service Model Linkage Detailed’ screen.
  1. On Homepage, specify PMDCSMLK in the text box, and click next arrow.
    Customer Service Model Linkage Detailed screen is displayed.

    Figure 2-53 Customer Service Model Linkage Detailed

    Description of Figure 2-53 follows
    Description of "Figure 2-53 Customer Service Model Linkage Detailed"
  2. Click New button on the Application toolbar.
  3. On Customer Service Model Linkage Detailed screen, specify the fields.
    For more information on fields, refer to the field description below:

    Table 2-30 Customer Service Model Linkage Detailed - Field Description

    Field Description
    Host Code System defaults the host code of transaction branch on clicking ‘New’.
    Host Code Description System defaults the description of the Host code displayed.
    Customer Number Select the customer number for linking the service model.
    Customer Name System defaults the Customer Name based on the Customer Number selected.
    Customer Service Model Select the Customer Service Model from the list of values available to link with the Customer Number selected.

    Note:

    Customer Service Model can be defined through - 'Customer Service Model Detailed' screen (PMDSRMDL).
    Description System displays the Description maintained for the Customer Service Model selected.

    After capturing the above details, save the maintenance by clicking Save button.

Parent topic: Customer Preferences Maintenances